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SysCom, Co provided pay range
This range is provided by SysCom, Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$46,200.00/yr - $59,400.00/yr
The Role
The Help Desk Coordinator will be responsible for managing and supporting the help desk operations, ensuring efficient resolution of technical issues and providing excellent customer service.
The ideal candidate will possess a blend of technical and interpersonal skills, along with a strong educational background.
What's On Offer
We offer a competitive salary and benefits package, along with opportunities for professional growth and development.
The Help Desk Coordinator will be responsible for managing and supporting the help desk operations, ensuring efficient resolution of technical issues and providing excellent customer service.
- Oversee daily help desk activities and staff management.
- Coordinate ticketing system and track issue resolution.
- Provide technical support and troubleshooting assistance.
- Develop and maintain help desk documentation.
- Train and mentor help desk staff.
- Collaborate with IT teams to improve service delivery.
The ideal candidate will possess a blend of technical and interpersonal skills, along with a strong educational background.
- Technical support experience.
- Help desk software knowledge.
- Network troubleshooting skills.
- Customer service orientation.
- Problem-solving abilities.
- Effective communication skills.
What's On Offer
We offer a competitive salary and benefits package, along with opportunities for professional growth and development.
- Career advancement opportunities.
- Supportive company culture.
- Flexible work arrangements.
- Access to training and learning resources.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Defense and Space Manufacturing
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