IT Analyst I: Endpoint Systems

Job Summary

Reporting directly to an assigned manager or director, responsible for analyzing, defining, and creating technological solutions for specific hardware and/or software to solve business problems and meet user and organizational needs. Level I of III in Analysts.

EXAMPLES OF WORK PERFORMED

• Performs technical analysis of applicable data to produce products and solutions to resolve technology-related business problems
• Provides technical consulting and support services as needed
• Assists with developing alternative workflow solutions by analyzing and testing new or existing procedures
• Performs routine to moderately complex computer systems and server environment analysis work to ensure stable systems for all users throughout the County
• Analyzes and defines business processes associated with system enhancements
• Participates in designing and maintaining system configuration and setup
• Works as part of a team to procure and implement major systems or upgrades to existing applications and systems
• Attends all meetings and trainings, as required
• Performs special duties as assigned
  
  

Specialized Assignments (in Addition To The Duties Above)

Endpoint Systems

• Manages mobile phone lines for county departments
• Serves as the county’s resource for information technology endpoint acquisition
• Coordinates with Budget Office and countywide departments to review and recommend appropriate computer hardware replacements and new equipment
• Develops and maintains appropriate standardization of hardware throughout the County
• Processes all endpoint computer hardware requests to provide a consolidated ordering system for all county departments
• Serves as liaison for county departments and technology staff to create and foster IT solutions
• Evaluates business processes and workflows to identify areas for improvement or adjustments coordinating with various ITS groups and county departments
• Evaluates business processes and identifies areas for improvement
• Coordinates with Purchasing and Contracts Manager to facilitate the selection of products to fill the needs of departments
• Utilizes and promotes tools to assist and optimize hardware lifecycle support
• Creates and maintains support documentation and procedures
  
  

ORGANIZATION RELATIONSHIPS

• Reports directly to – An assigned manager or director
• Direct Reports – No
  
  

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying
  
  

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required
  
  

IRREGULAR HOURS

• Work outside of the normal office hours (Monday – Friday) may be required
• May be deemed essential personnel in the event of an emergency
• Regular attendance is required
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• Vocational/technical diploma or certificate and two (2) years of job-related experience; OR three (3) years of job-related experience
• Working knowledge of specific job-related technology
  
  

LICENSES AND CERTIFICATIONS

Required

• Technology certification in area of responsibility
  
  

Required Within Thirty (30) Days Of Employment

• Valid driver’s license
  
  

Preferred Qualifications

• Bachelor's degree in a related field
• Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure
  
  

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: N/A
  
  

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.

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Do you have a diploma or certificate from a vocational or technical program in the information technology field and two (2) years of related work experience; OR three (3) years of related work experience?

• Yes
• No
• Required Question