level 1 IT helpdesk associate

Job Title: level 1 IT helpdesk associate (with HTML experience)

Role: Fulltime

Experience: 1-2 years

Skills: software, hardware and basic network troubleshooting

Location: Charleston, WV

Shift - Mon- Fri, 8-5 PM EST

We at Coforge are hiring service desk technician with the following skillset:

• Provide Level 1 and 2 support to the client.
• HTML experience
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.