Product Analyst

CSI Companies is seeking a Product Analyst to assist with a Healthcare Device Deployment with one of the top hospital systems in the country!

Location: Manhattan & Brooklyn as well as Long Island

Type: Hybrid (2 days per week onsite)

Duration: 12+ month contract with likely extensions

Pay: $65 - $75/hr W2

Description:

Job Summary

A leading healthcare organization is seeking a Product Analyst / Deployment Lead to support the expansion of a large-scale inpatient patient engagement platform.

This role sits at the intersection of product, operations, and deployment execution, helping drive enterprise implementations across hospital campuses while ensuring a seamless patient and clinical experience.

The ideal candidate is both product-minded and execution-focused—someone who can gather requirements, coordinate across teams, and help lead large-scale rollouts from planning through go-live.

About the Platform

The platform is designed to enhance the inpatient experience by enabling patients to:

• Access entertainment (TV, streaming apps, games)
• Order meals directly from their room
• View schedules, education materials, and discharge information
• Conduct virtual visits with care teams

The solution is currently deployed across 2,400+ beds, with 500+ additional beds planned in the next 6 months.

Key Responsibilities

Product & Stakeholder Coordination

• Gather and document requirements across clinical, operations, nursing, IT, and EHR teams
• Act as a liaison between business stakeholders and technical teams
• Help prioritize incoming requests and assess resourcing needs
• Support alignment across patient experience, operations, and engineering groups

Deployment & Implementation

• Help lead large-scale deployments across multiple hospital campuses (400–600+ beds at a time)
• Coordinate with hardware, software, and QA/testing teams to ensure end-to-end readiness
• Conduct onsite assessments to validate infrastructure, workflows, and deployment plans
• Support go-live activities, including issue resolution and coordination across teams

Testing & Integration

• Partner with QA teams on system validation and user acceptance testing
• Work closely with EHR teams and external vendors on backend integrations
• Ensure hardware (tablets, TVs) and software systems are functioning as expected

Training & Operational Support

• Coordinate training efforts for clinical and operational staff
• Provide onsite support during key deployment phases
• Identify process improvements to enhance rollout efficiency and user adoption

Required Qualifications

• 2–3+ years of experience as a Product Analyst, Business Analyst, or similar role
• Experience coordinating cross-functional teams in a technical or product environment
• Strong organizational and communication skills with the ability to manage multiple workstreams
• Experience supporting end-to-end implementations or deployments
• Comfortable working onsite as needed across multiple locations

Preferred Qualifications

• Prior experience in healthcare or hospital environments
• Familiarity with EHR systems (e.g., Epic or similar platforms)
• Background in IT, infrastructure, or hardware deployments
• Experience working with patient-facing or consumer digital products
• Exposure to large-scale enterprise rollouts

Work Environment & Travel

• Hybrid role with onsite presence required based on project needs
• Work across multiple campuses within the metro area
• Travel schedules are communicated in advance (no same-day travel expectations)
• Onsite work typically occurs alongside AV, desktop support, and deployment teams