Research & Insights Manager - Platform and Membership

About The Role

The Research & Insights Manager, Platform and Membership, will lead primary research to advise Uber's product development, policy, and marketing strategy as it relates to Uber's cross-line of business efforts and Membership program.

This role will need to understand the needs of the business, executive leaders, and cross-functional team members to craft, implement, and deliver high-impact primary research, both quantitative and qualitative. This person will also act as the voice of the consumer in synthesizing this research with other data sources to influence insight-driven decisions.

What You'll Do

• Lead and execute market research for Membership and Platform initiatives, collaborating with a diverse set of cross-functional teams.
• Collaborate with the research & insights team, as well as with UX research, data science, and policy research teams to conduct research studies and connect insights across the organization.
• Lead all aspects of vendor management to conduct both qualitative and quantitative primary research studies as well explore secondary data sources as needed.
• Deliver insights and influence leadership to drive deeper understanding of key audiences and integration into strategy.
• Work closely with other researchers on the team to develop and scale more efficient and effective ways of conducting research.
  
  

Basic Qualifications

• 4+ years of work experience in consumer-focused market research, marketing, or consulting
• Bachelor degree in market research, statistics, economics or a related field
  
  

Preferred Qualifications

• Experience using Qualtrics, SQL, R or SPSS.
• Proficiency in moderating 1:1 interviews and focus groups.
• Hands-on experience at a research supplier - writing questionnaires and discussion guides, fielding research, etc.
• Experience with market research in multiple countries/regions.
• Excellent critical thinking, project management, and interpersonal skills.
• Passion for using insights from multiple sources to guide strategy.
• Ability to work in a quick-moving environment and prioritize among projects while maintaining attention to detail.
• Intellectually curious and inquisitive with a genuine passion for problem solving and ability to think quickly on one's feet to ensure success of research projects in a changing environment.
• Comfortable interacting with a large and diverse set of leaders, team members, and vendors.
  
  

For New York, NY-based roles: The base salary range for this role is USD$132,000 per year - USD$147,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$132,000 per year - USD$147,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For New York, NY-based roles: The base salary range for this role is USD$132,000 per year - USD$147,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$132,000 per year - USD$147,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.