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Pay: $80,000 annually + up to 20% performance-based bonus
Position Overview
Citadel Security USA is hiring a District Manager to oversee operations across multiple client sites in the Northfield area. This role is hands-on and requires someone who can balance time between field support and administrative oversight. The District Manager plays a key part in keeping operations on track, supporting site leadership, and maintaining strong relationships with clients.
Success in this position comes from being organized, responsive, and comfortable managing both people and processes in a fast-moving environment.
Key Responsibilities
Operations Management
Oversee day-to-day activity across several assigned locations
Ensure all sites follow company standards, client expectations, and regulatory requirements
Conduct site visits to review performance, identify risks, and address concerns
Establish and maintain post orders, emergency plans, and operational procedures
Personnel Management
Lead hiring efforts, onboarding, and training for supervisors and officers
Build schedules that maintain coverage while managing labor costs
Provide coaching, feedback, and corrective action when needed
Encourage a professional, accountable, and safety-focused work environment
Client Relations
Act as the main contact for clients within the assigned district
Respond to concerns, service requests, and incidents in a timely manner
Attend meetings and provide updates on site performance and operations
Look for ways to strengthen service quality and overall client satisfaction
Administrative & Reporting
Prepare and review reports related to incidents, staffing, and operations
Monitor timekeeping, payroll accuracy, and scheduling processes
Track budgets and help control district-level expenses
Maintain organized and accurate records across all assigned sites
Risk & Compliance
Confirm all staff meet licensing, certification, and training requirements
Review and investigate incidents, complaints, or policy violations
Work with local authorities or emergency services when situations require
Reinforce safety procedures and loss prevention practices
Position Requirements
High school diploma or equivalent required (college degree is a plus)
At least 3 years of experience in security operations, supervision, or management
Experience overseeing multiple locations, teams, or contracts
Working knowledge of security procedures, risk mitigation, and emergency response
Valid driver’s license with reliable transportation
Strong leadership, communication, and organizational abilities
Preferred Qualifications
Background in contract security or multi-site operations
Industry certifications such as CPP, PSP, or similar credentials
Familiarity with scheduling tools, reporting systems, or workforce platforms
Experience with compliance reviews, audits, or operational planning
Additional Information
Bonus structure offers up to 20% based on performance and district growth
Multiple openings may be available for this role
Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Security and Investigations
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