Brian Chesky’s Post

A lawsuit coming for Airbnb illegally kicked me out and locked me out my house because I found the camera on the inside of the house left me stranded 1000 miles away from home with six kids and will not resolve the issue lmao

Hi Airbnb, I’ve been a loyal customer and have booked with you many times without ever running into an issue—until now. I recently booked a cabin for a trip, but I’ve just experienced a death in my family, and the services fall on the same weekend as my reservation. Because of this, I can’t go—and I’m now facing losing close to $800 for a stay I won’t even be able to use. That’s an extremely significant amount of money for me, especially during a time that’s already emotionally overwhelming. I’ve reached out to customer service and the host, but I haven’t been given any flexibility. I understand policies are in place for a reason, but I’m really asking for compassion here. This situation was completely unforeseen, and right now I’m dealing with both grief and the stress of losing what is essentially a week’s worth of pay. I’m not trying to take advantage of anything—I’m just asking for understanding. Whether it’s a refund, partial refund, credit, or even the ability to reschedule, any support would mean a lot to me during this time. I truly value Airbnb and want to continue using the platform, but this situation has been incredibly difficult. I’m really hoping you can find it in your heart to help. Brian Chesky

A massive win for Airbnb- Gus’s background in building foundational models at Uber is exactly what 'scaling with rigor' looks like. It’s fascinating to see how the most successful platforms are now prioritizing operational pioneers to navigate their next chapter of evolution. How do you see his experience with ridesharing insurance models translating into the future of Airbnb’s guest experience

eSIM is no longer a nice-to-have in Travel Tech — it’s becoming core infrastructure. In a world where travelers expect instant connectivity the moment they land, removing friction from that first connection is a game changer. No physical SIMs, no roaming surprises, no wasted time. For the Travel Tech ecosystem, eSIM doesn’t just improve the user experience — it unlocks new revenue streams, better data insights, and seamless global scalability. The companies that understand this shift early will define the next generation of connected travel

AIRBNB DISFRAZAN ROBOS AUTORIZADOS Y JUSTIFICADOS POR CLAUSULAS DE POLÍTICAS DE CANCELACION, CUANTOS DE USTEDES NO SE HAN TOPADO CON AL ANFITRION MAMON QUE NO CONTESTA MENSAJES , TARDA EN CONTESTAR PARA UN SERVICIO DE CANCELACION Y SE ESCUDA POR PARTE DE LA MARCA AIRBNB QUE SU POLITICA SE CANCELACION DE NO REGRESAR DINERO ES LA CORRECTA? EL PROBLEMA NO ES QUE CANCELE. EL PROBLEMA ES QUE NO TIENE COMUNICACIÓN PERSONA PERSONA. CUANDO UNO COMPRA EL SERVCIO Y ASUME QUE NO VA A TENER PROBLEMAS EN EL FUTURO, ACEPTA LAS CONDIDCIONES DE CERO REEMBOLSO. Y ES UN JUEGO AL AZAR., PERO SI TE PASA UN PROBLEMA LO UNICO QUE NECESITAS ES EMPATIA Y NEGOCIAR TU REEMBOLSO CON EL ANFITRION, PERO CAUNDO EL ANFITRION SOLO TE CONTESTA (Y HASTA ASUMO QUE TAMPOCO LO HACE, SINO LO HACE UN BOT) LAS RELACIONES HUMANAS SE ROMPEN.. CUANTOS DE USTEDES HAN RECIBIDO LA RESPUESTA DE: " LAMENTO MUCHO TU PROBLEMA , LO SENTIMOS MUCHO PERO LA POLÍTICA DE REEMBOLSOS ES QUE NO TE PODEMOS REEMBOLSAR? " CUANTOS SE HAN QUEDADO CON ESE MAL SABOR DE BOCA QUE PERDIERON SU DINERO Y EL EQUIPO DE AIRBNB HACE COMO QUE FUNCIONA Y AMIGABLEMENTE TE QUIERE HECHAR LA MANO PERO OBVIO QUE aprueban SUS POLITICAS DE ROBO ESTO NO ES UN ABUSO? lugar reportado y AIRBNB NO HIZO NADA

Hi Brian .I am Frank Meester from Australia . I am an Airbnb Affiliate amongst other things.I have a plan to start a Holiday Rental website for Australia ,simular to AirBnB. I own 3 Domain Names [currently used for AirBnb forwarding ,and would like to use one or all of them .I have connections in the Real Estate business here and also regarding Home Lending etc [My son is a Bank Manager] I know the owner of this Company ,we could merge and acquire etc. These are the Domain names I own . AusStays.com EliteAusRentals.com  AussieHolidayHomes.com Regards Frank

Big move—bringing in someone with that kind of operational DNA from Uber is a strong signal for where Airbnb is heading next. From a revenue lens, this is where it gets interesting: Scaling operations at this level usually unlocks 3 key levers—pricing optimization, supply quality, and conversion efficiency. Even small improvements across these can drive massive top-line impact at Airbnb’s scale. What most people underestimate is how much revenue is lost in operational friction—inefficient onboarding, inconsistent host standards, and suboptimal pricing strategies. Curious how many hosts and operators are actually tracking: • Revenue per listing (not just occupancy) • Conversion rates from views to bookings • Pricing elasticity across seasons That’s usually where the hidden upside sits. If anyone here is thinking about how to tighten operations to unlock more revenue (especially across multi-unit or growing portfolios), happy to share a few practical frameworks that have worked well.

Brian Chesky reading your email to employees took me straight back to Uber in 2014 — when a new "crack" joined, Travis would announce it to employees first, and you could feel the genuine excitement that this person was about to raise the bar for everyone. What Gus Fuldner built with rideshare insurance wasn't abstract — it permeated all the way to LATAM. In Colombia we fought regulatory battles every single day, but once we had a real insurance model for UberX, everything changed. We finally had a tangible card to play when defending our riders, our drivers, and the case that this model was genuinely good for cities. Congratulations to Gus — and to Airbnb for a great hire. Can't wait for what's coming, and hoping it reaches LATAM to keep changing lives here. 🙌

Bringing in someone who helped build the first insurance models for ridesharing seems like a smart move, that kind of operational experience is rare. How do you see that detail-first approach changing how you manage scale and risk?