Bring your customers into focus with the new Microsoft Customer Experience Platform

Siloed data can make it hard to get a holistic view of your customers and create long-lasting relationships. See how to gain the visibility you need.

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Bring your customers into focus with the new Microsoft Customer Experience Platform

Siloed data can make it hard to get a holistic view of your customers and create long-lasting relationships. See how to gain the visibility you need.

Watch video

Own your customer relationships

Directly connect with your own customers on your own terms with full ownership of data.

Create raving fans

Predict customer intent to deliver the right content in the right channel in the right moment.

Engage in new ways

Deliver connected customer experiences across every touchpoint with AI-orchestrated journeys.

Nurture your customer experience

Unlock your customer data

Bring together transactional, behavioral, and demographic data in real time to create an enriched 360-degree view of your customers for actionable insights.

Utilize intelligent e-commerce

Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Drive marketing efficacy

Help your marketers improve every step of your customers’ journeys. Use real-time KPIs and dashboards to track performance and boost conversion rates. Reduce your acquisition costs by optimizing content and channel effectiveness.

Boost advertising performance

Increase digital traffic and conversion rates by combining your search and native ad campaigns. Activate rich segments and targeted lists to connect with your ideal customers and optimize engagement throughout the buying journey.

Learn more about Microsoft Advertising

Unlock your customer data

Bring together transactional, behavioral, and demographic data in real time to create an enriched 360-degree view of your customers for actionable insights.
Predict customer intent

Determine the next best opportunity or action and deploy AI models to maintain a pulse on customer lifetime value and churn rates.
Deliver end-to-end experiences

Utilize AI-driven recommendations both online and in stores to deliver personalized customer engagements across channels.
Utilize intelligent e-commerce

Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
Drive marketing efficacy

Help your marketers improve every step of your customers’ journeys. Use real-time KPIs and dashboards to track performance and boost conversion rates. Reduce your acquisition costs by optimizing content and channel effectiveness.
Boost advertising performance

Increase digital traffic and conversion rates by combining your search and native ad campaigns. Activate rich segments and targeted lists to connect with your ideal customers and optimize engagement throughout the buying journey.

Learn more about Microsoft Advertising

The Marketer’s Dilemma

Customer data is an essential resource to any business. So how are you capturing yours? It’s time to talk about data autonomy and how it’s set to change CX as we know it.

Find out more