Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites (Beta) Operational

Content Publisher (Public Preview) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Apr 17, 2026

No incidents reported today.

Apr 16, 2026

Security Advisory: Unauthorized Access via Credential Stuffing

Resolved - Final Update: We have concluded our investigation into the reports of unauthorized account access. Our team has worked directly with the small number of affected customers to secure their accounts and remediate any unauthorized changes.

Monitoring & Conclusion: We have seen no further evidence of unauthorized activity related to this incident. Our systems remain secure, and we continue to monitor for suspicious login patterns.

Ongoing Security Best Practices: While this incident is resolved, credential stuffing remains a common web-wide threat. To keep your account secure, we strongly recommend:

• Enabling MFA on all Pantheon user accounts.
• Using unique passwords managed via a password manager.
• Rotating secrets/keys if you suspect your local environment has been compromised.

Thank you for your patience as we worked to keep the Pantheon community secure.
Apr 16, 13:30 PDT

Investigating - We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts.
Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords.

Required Actions for All Customers
• Audit Your Sites: Check for unexpected code or file modifications. If you find any suspicious changes, contact Pantheon Support immediately.
• Enable MFA (High Priority): Multi-factor authentication is your best defense against password theft.
• Enable MFA here: https://docs.pantheon.io/guides/account-mgmt/account/mfa
• Update Your Password: If you use your Pantheon password on any other site, change it immediately to a unique, strong passphrase.
Next Steps: We are continuing our investigation and will provide further updates as more information becomes available.
Apr 15, 07:27 PDT

Degraded Redis Endpoint Response

Resolved - This incident has been resolved.
Apr 16, 07:47 PDT

Update - We are closely monitoring the recent fix and have not identified any new issues.

We will provide further updates as they become available.
Apr 16, 05:29 PDT

Monitoring - A fix has been implemented and we are monitoring the results.

Thank you for your continued patience.
Apr 16, 01:41 PDT

Update - We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region.

We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.

Thank you for your continued patience.
Apr 15, 20:30 PDT

Update - We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues.
At this time, a manual remediation can be done by Support.

If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket.
Our team is standing by to assist.

We will share another update within the next 3-4 hours or sooner as more information becomes available.
Apr 15, 16:02 PDT

Update - We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier.

If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.

We will provide another update within the next day or as soon as more details become available.
Apr 15, 13:04 PDT

Update - We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place.
If you experience site downtime or any Redis-related issues, please contact Support.

We will provide an update in approximately 1-2 hours or as soon as more information becomes available.
Apr 15, 09:16 PDT

Update - We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region.

We appreciate your patience and will share more information as soon as it's available.
Apr 15, 07:23 PDT

Update - We are continuing to investigate the issue.

Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.
Apr 15, 05:56 PDT

Update - We are actively investigating the issue and will continue to provide updates as more information becomes available.
Apr 15, 04:44 PDT

Investigating - We are currently investigating an issue where some sites are experiencing disruptions in Redis connections.

We'll provide further updates as soon as further information becomes available.
Apr 15, 03:40 PDT

Apr 15, 2026

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

Intermittent access issues affecting Pantheon Dashboard

Resolved - This incident is resolved and the Pantheon platform is operating normally. Our engineering team confirms stability across the platform. We are actively improving the system against future incidents.
Apr 3, 14:46 PDT

Update - We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results.

Thank you for your continued patience.
Apr 2, 13:56 PDT

Monitoring - We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results.

We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.
Apr 2, 07:54 PDT

Update - We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments.

Thank you for your continued patience.
Apr 2, 04:54 PDT

Update - Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution.

The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience.
Apr 2, 01:51 PDT

Update - We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.

Thank you for your continued patience.
Apr 1, 22:51 PDT

Update - We are continuing to investigate the issue. There are no new updates at this time.

We will provide the next update in 3 hours or as soon as new information becomes available.
Apr 1, 19:52 PDT

Update - We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency.

We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
Apr 1, 16:52 PDT

Update - We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.
Apr 1, 13:51 PDT

Update - We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.

We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
Apr 1, 11:37 PDT

Update - We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.

Thank you for your continued patience.
Apr 1, 06:40 PDT

Update - Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue.

We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
Apr 1, 03:51 PDT

Update - We are continuing to investigate this issue.

We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
Mar 31, 22:04 PDT

Update - Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time.

We will provide our next update within the next 3 hours, or sooner if new information becomes available.
Mar 31, 19:02 PDT

Update - We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.

Thank you for your continued patience and understanding.
Mar 31, 16:10 PDT

Update - Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available.
Mar 31, 13:06 PDT

Update - We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.

Thank you for your continued patience and understanding.
Mar 31, 09:49 PDT

Update - Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations.

We will share the next update in the next 3 hours or once new information becomes available.
Mar 31, 05:10 PDT

Update - We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard.

The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.
Mar 31, 01:59 PDT

Update - We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.
Mar 30, 23:01 PDT

Update - We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.
Mar 30, 20:25 PDT

Update - We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available.

If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io.
Mar 30, 17:02 PDT

Update - Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.
Mar 30, 14:55 PDT

Update - Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.
Mar 30, 12:07 PDT

Update - We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available
Mar 30, 09:47 PDT

Update - We are continuing to investigate this issue.
Mar 30, 08:49 PDT

Investigating - Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution.

We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience.
Mar 30, 07:49 PDT

Monitoring - The issue has been identified, and a fix has been implemented.

We are continuing to monitor the results.
Mar 30, 05:41 PDT

Update - We are continuing to investigate the issue affecting access to the Pantheon Dashboard.

We will share an update within the next hour, or as soon as new information becomes available.
Mar 30, 04:40 PDT

Investigating - We are investigating an issue affecting access to the Pantheon Dashboard.

Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves.

We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.

If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. The next update will be provided in the next hour.
Mar 30, 03:22 PDT