Plugin Support
Kush
(@kushnamdev)
Hi @vishakha07,
Thank you for trying out the plugin and sharing your feedback.
The issue you’re experiencing with the chart not loading on the first page load might be related to caching—either from the browser, server, or a caching plugin. I’ve tested it on my end, and it worked correctly on the first load without any issues.
To help isolate the cause, could you please try clearing your site and browser cache, or temporarily disabling any caching plugins to see if that resolves the issue?
Let us know how it goes, and we’ll be happy to assist further.
Best regards,
Hi @kushnamdev,
We have tried this plugin on fresh WordPress setup ( that don’t have any kind of cache ) and facing the same issue, is there any limitation that we can’t display more than 1 chart on page using free version of plugin, because for single chart it works but for multiple chart it doesn’t?
Regards,
Hi @vishakha07,
Could you please try enabling the lazy load option for your charts to see if it improves the loading performance? You can follow this guide for instructions: https://docs.themeisle.com/article/1363-how-to-use-lazy-load-feature-in-visualizer
Additionally, I recommend temporarily disabling other plugins to check if there’s a conflict affecting the chart loading.
Let us know how it goes.
Hi @poonam9,
I’ve enabled lazyload for chart, but without scrolling page it doesn’t display, also I’ve tested on fresh setup of wordpress (without other plugins and custom theme) on cloud and local. I’m facing same issue without cache and on new setup as well.
Regards,
Vishakha
Plugin Support
Kush
(@kushnamdev)
@vishakha07 To investigate further, could you please share:
- A link to the page where the issue occurs(the one from fresh installation)
- Whether the chart is inside a dynamic component (e.g., tabs, modals, etc.)
- The charting library you’re using (e.g., Chart.js, Google Charts, etc.)
- Any related console errors on first load
Once we have this info, we can help provide a more targeted fix—possibly involving a delayed initialization or trigger on visibility.
Best regards,
