About: Service-level agreement

Property	Value
dbo:description	Vertrag (de) official commitment between a service provider and a customer (en) 공급자와 사용자간에 서비스에 대하여 측정지표와 목표 등에 대한 협약서 (ko) Compromisso oficial entre um provedor de serviços e um cliente (pt) contrato escrito entre un proveedor de servicio y su cliente con el objeto de fijar el nivel acordado para la calidad del servicio (es) согласованный между заказчиком и исполнителем уровень качества предоставления услуги (ru) uradna pogodba med ponudnikom storitev in stranko (sl) avtalt kravspesifikasjon mellom ein kunde og eit firma som leverer ei teneste (nn) 官方承诺，服务提供商和客户之间 (zh)
dbo:wikiPageExternalLink	http://cliplab.org/Projects/S-CUBE/papers/ludwig03:wsla-ibm.pdf http://www.s-cube-network.eu/km/terms/s/service-level-agreement
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gold:hypernym	dbr:Part
rdfs:label	Service-level agreement (en) Service-level agreement (cs) Acord de nivell de servei (ca) اتفاق مستوى الخدمة (ar) Service-Level-Agreement (de) Acuerdo de nivel de servicio (es) Service-level agreement (fr) サービス水準合意 (ja) 서비스 수준 협약서 (ko) Service level agreement (it) Service Level Agreement (pl) Acordo de nível de serviço (pt) Service level agreement (nl) Соглашение об уровне услуг (ru) Угода про рівень послуг (uk) 服务级别协议 (zh)
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