Overview

Bits Chat helps you search and act across Datadog using natural language. Ask it to investigate an incident, explore your telemetry, build a dashboard, or query your data with DDSQL, and it answers in a conversational chat instead of sending you to build the query yourself.

Bits Chat is available in the Datadog web application, the mobile app, and Slack. See Use Bits Chat to open it from each surface.

Ask Bits Chat questions like:

• Why is the error rate spiking on the web-store service?
• Summarize the key findings from the Kubernetes overview dashboard
• Build me a dashboard to show latency, errors, and request rates for my service
• Write a DDSQL query that shows the top 10 services by error count in the last hour
• Investigate why EC2 costs changed between January and February

Permissions

Access to Bits Chat

To use Bits Chat, your role must have the Bits Chat Access permission. This permission is enabled by default for all three standard Datadog roles: Datadog Admin, Datadog Standard, and Datadog Read Only.

To manage this permission for custom roles, you can update the role to enable Bits Chat Access.

Data access through Bits Chat

Bits Chat uses your Datadog role to fetch data, so it can only access the resources you have permission to view or modify. For example, if your role restricts access to a specific set of logs indexes, Bits Chat can only query logs from those indexes. Similarly, if you do not have permission to edit a dashboard, Bits Chat cannot edit that dashboard on your behalf.

Chat History

Bits Chat saves your conversations. To see past chats, open History in Bits Chat, or click in the Bits Chat panel.

Manage and share chats

Click … next to a chat in History, or in an open chat’s header, to Rename, Share, or Delete it. Deleting a chat cannot be undone.

Chats are private by default. To share one, click … > Share > Shared Chat, then click Copy Link. Anyone with the link can view the chat, including new messages, but only you can reply.

Shared links expire automatically (see the expiration date in the Share Chat dialog). To stop sharing, open Share Chat and select Private Chat.

Reports

The Bits Chat Reports page provides visibility into how your organization uses Bits Chat. Go to Bits AI > Chat > Reports to view:

• Top users: See which team members use Bits Chat the most, ranked by conversation count.
• Usage trends: Track conversation volume over time to understand adoption and identify usage patterns.
• Conversation intent distribution: See how conversations break down by intent category, such as investigating issues, exploring telemetry, learning Datadog concepts, and configuring observability.

Use these insights to understand adoption patterns, identify power users for best-practice sharing, and assess which use cases deliver the most value for your organization.

Further reading

Additional helpful documentation, links, and articles:

Bits AI OverviewDOCUMENTATION Coordinate incidents with Incident AIDOCUMENTATION Cloud Cost Skill in Bits ChatDOCUMENTATION AI CreditsDOCUMENTATION Datadog MCP Apps: Interactive experiences in AI workflowsBLOG Search and act across Datadog to resolve issues faster with Bits ChatBLOG Answer any cost question faster with the Cloud Cost skill in Bits ChatBLOG From alert to resolution: Manage incidents with Bits Chat in SlackBLOG