The best processes are built around people, not just rules. Gurumurthy Kalyanaraman shares a simple yet powerful approach to process management, with 80% focused on people and 20% on process refinement. Because a process is only effective when people feel comfortable following it. What makes a process work? Start with the people behind it.
As Senior Manager of Human Resources at Zoho, Gurumurthy Kalyanaraman understands the delicate balance between people and processes. In this video, Guru shares the three Ps he lives by, the analogies he’s picked up throughout his illustrious career, and the people-first philosophy that has helped a 30-year-old company thrive.