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About us

This is the official British Airways LinkedIn account. For your security, please engage with us via this account only. As a global airline and the UK’s flag carrier, British Airways has been flying its customers to where they need to be for more than 100 years. The airline connects Britain with the world and the world with Britain, operating one of the most extensive international scheduled airline route networks together with its joint business, codeshare and franchise partners. Together with its affiliates, British Airways operates to around 200 destinations in over 75 countries throughout Europe, North America, South America, Asia, Africa and Australia. In September 2021, British Airways launched its sustainability programme, BA Better World, committing to put sustainability at the heart of everything it does and with a clear roadmap to achieve net zero carbon emissions by 2050. Unfortunately, we're unable to answer any specific customer service queries here. If you need to contact someone about our service or need immediate assistance, please DM us directly on Instagram, Facebook or X.

Website
http://www.ba.com
Industry
Airlines and Aviation
Company size
10,001+ employees
Headquarters
Middlesex
Type
Public Company
Specialties
air travel, holidays, travel, aviation, and aircraft

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Updates

  • Big ambitions? Let’s get them off the ground. ✈️   We are excited to announce that applications for our Graduate programmes, Apprenticeships and Business Placements Schemes are now open. These early careers opportunities are your boarding pass to a great future, one where you'll get to work on projects that sit at the very heart of our airline.   It doesn’t matter what your background is. If you’re inspired to help shape the future of air travel and you’re ambitious to learn, then we’re ready to help you spread your wings.   Swipe to hear more from our current Apprentices and Graduates or click the link here to apply now: https://lnkd.in/g-98jhA

  • What’s new in First? ✈️ Our refreshed First experience brings together our new suite with a range of new onboard touches, from British Airways tartan sleepwear and upgraded bedding to a bespoke Swaine amenity kit featuring Wildsmith skincare designed to work in tandem with your circadian rhythm. Alongside our refreshed dining and service, each element has been designed to create a more comfortable and distinctly British experience at 35,000ft. Take a closer look at some of the details, and click the link to learn more about our new A380 experience: ba.com/new-a380

  • A taste of Sri Lanka in the skies 🇱🇰 To celebrate our new route to Colombo, we’ve partnered with Hoppers London to bring a selection of their iconic dishes on board, specially adapted for dining at 35,000 feet. Created in collaboration with our culinary team and Hoppers Founder and Creative Director Karan Gokani, the menu brings the Sri Lankan flavours the restaurant is known for to our Club World experience. The Hoppers menu will be available in Club World on outbound flights to Colombo from 23 October. #BritishAirways #Hoppers #Colombo #ClubWorld

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  • One very special year in Miami ✨   One year ago, we opened our Miami Lounge, introducing our new lounge design concept and a more premium and seamless pre-flight experience.    Since then, we’ve welcome more than 100,000 customers through the doors, poured 8,346 bottles of sparkling wine and Champagne, served more than 22,000 pasta dishes in Club Dining, while the Concorde Burger has been chosen 1,451 times!   And Miami is helping shape what comes next. Our new lounge at Heathrow Terminal 5 C Gates and completely redesigned Heathrow Arrivals lounge will build on the design concept first unveiled here.   From Miami to Heathrow, we’re continuing to transform the experience for our customers at every stage of their journey ✈️   Swipe through some of our favourite snaps of the lounge below 👇   #BritishAirways #CustomerExperience #Transformation

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  • Some of the most powerful lessons in leadership come from listening to those around us. In the latest episode of This is Leadership, Andy Roe reflects on his experience leading the London Fire Brigade, the importance of trust and why great leadership starts with putting others first. We’re proud to support a conversation with so much to take away. Listen to episode 3 here: https://lnkd.in/gENxJcft #BritishAirways #Leadership

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    Andy Roe was the incident commander at Grenfell Tower on 14 June 2017, where 72 people lost their lives. On episode three of This is Leadership, he is clear about where the leadership came from that night: the firefighters who went in and, in his words, the survivors and bereaved families who are the real leaders and have led the fight for justice ever since. Andy joined the London Fire Brigade as a firefighter in 2002, rose through every rank to lead it, and today chairs the Building Safety Regulator. He talks to Karen Blackett CBE and Katie Lloyd about the army, about leading the Brigade through reform many inside it did not want to hear, and why trust is built on evidence, not words. "I think good leadership is an inverted pyramid. You're at the bottom." Watch or listen at the link in the first comment. Proudly supported by British Airways. A HERA MEDIA production.

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  • From a new Terminal 5 lounge to a redesigned Arrivals experience, our Heathrow transformation continues ✈️ As part of one of British Airways' largest-ever lounge investments, we're redesigning every lounge across Heathrow over the coming years. The programme includes a brand-new lounge at Terminal 5 C Gates, a complete redevelopment of our Heathrow Arrivals lounge and a new First check-in experience at Terminal 3, developed in collaboration with American Airlines. Building on the lounge concept recently introduced in Miami, these developments form part of our wider customer experience transformation, improving each part of the journey from airport arrival to boarding and beyond. #BritishAirways #Transformation #AirportLounge

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  • A refreshed First experience, designed for the modern luxury traveller ✨💤 Our new First pyjamas combine contemporary comfort with thoughtful design details inspired by British Airways heritage. Featuring accents from our signature tartan, created by renowned designer Peter MacDonald and officially registered with The Scottish Register of Tartans, they connect today's First experience with an important part of our story. It's one of many carefully considered touches designed to transform the journey from the moment customers step on board. #First #BritishAirways

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    1,289,560 followers

    A new First amenity kit, shaped by British craftsmanship, wellbeing expertise and thoughtful design ✨ We're proud to introduce our new First amenity kit, created in partnership with British luxury house Swaine and skincare brand Wildsmith Skin. Designed exclusively for First, the new amenity kit pairs a bespoke Swaine bag, inspired by the elegant luggage of early air travel, with a curated collection of skincare from Wildsmith. Together, they will help customers feel more comfortable, hydrated and rested throughout their journey. Drawing on more than 275 years of craftsmanship, Swaine has created a design that blends British heritage with contemporary luxury. Meanwhile, Wildsmith has curated a collection inspired by its expertise in skin health, wellbeing and the body's natural rhythms, helping customers feel their best while travelling. Together, the two brands have created a distinctly British collaboration that combines craftsmanship, wellbeing and thoughtful design in one of the most personal elements of the First experience. Victoria Schuster, Director of Customer Experience at British Airways, said: "Every detail of our new First experience has been carefully considered to help create a more thoughtful and restorative journey for our customers. That's why we're delighted to partner with two exceptional British brands, Wildsmith and Swaine, each renowned for their craftsmanship and quality. Together, these partnerships help us deliver an experience that feels premium and distinctly British at 35,000ft” Monty Lowry Corry, Brand Director at Swaine, said: "Travel and Swaine are one and the same. Movement has always been at the heart of our story. It is therefore a pleasure to bring this heritage and craftsmanship to British Airways' new First experience. The amenity kit takes its inspiration from the elegant luggage of early air travel, reinterpreting distinctive details from Swaine's archive for the modern traveller. We are delighted to see Swaine become part of the British Airways experience." Katherine Pye, Wildsmith, said: "At Wildsmith, we believe travel should enhance wellbeing, not compromise it. When developing this collection with British Airways, we looked beyond skincare to consider the full impact that travel can have on how people feel, rest and recover. Inspired by our expertise in circadian wellbeing, we curated a collection that supports hydration, comfort and restoration throughout the journey, helping passengers arrive at their destination feeling their very best." Available from 6 October, the new First amenity kit includes a face mist, hand and body lotion, ceramide multi-balm, lip balm, face cream and overnight mask, housed within a bespoke Swaine bag available in navy blue and cream. Customers can also take their Swaine amenity kit to Swaine's New Bond Street store and have it embossed with their initials, creating a personalised keepsake that extends the experience beyond the flight. #First

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  • Today we unveiled our reimagined cabins, due to take to the skies on our newly refurbished A380 in the coming months. Customers will enjoy all-new First, Club Suite, World Traveller Plus and World Traveller cabins, as part of our ongoing multi-billion investment into customer experience. Thoughtfully designed with every detail in mind, our reimagined flagship aircraft marks a major step forward in our transformation journey. The new A380 inflight experience brings together redesigned cabins and refreshed interiors throughout the onboard experience, reflecting our continued investment in creating a more modern and premium journey for customers. Scroll to take a closer look at what's new ✈️ #BritishAirways #A380 #Transformation

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