ElevenLabs

Introducing Eleven Realtime, a new class of Speech to Speech models. Voice agents tend to fail callers in one of two ways: they pause too long, or they answer quickly and get it wrong. In independent testing by Artificial Analysis, Eleven Realtime v1 Max starts speaking in 0.57 seconds and answers 98.8% of spoken reasoning questions correctly. No model on their leaderboard is both faster and more accurate. A natural-sounding agent depends on small interactions: how long to wait after a pause, how to recover when a caller interrupts, and when “mm-hm” means keep going. Eleven Realtime does that tuning for you, packaging a complete voice agent, optimized end-to-end. There are two models you can choose from. v1 Mini is for conversations that need to feel natural, like AI assistants, tutors and interactive characters. v1 Max is for calls that need to get something done, like customer support, lead qualification, and multi-step requests where the agent looks things up and takes action. Eleven Realtime is now available in ElevenAgents and through the Realtime API.

Submissions for Season 2 of the Chroma Awards open today.  Incubated by ElevenLabs and supported by 75+ sponsors and community partners across the AI ecosystem, the first season showed there’s a global community of creators doing serious work with AI. Season 2 is built to meet that demand: showcasing the best work, creating real career opportunities, and connecting brands directly with top creators. Film and music videos remain at the core, but Season 2 also doubles down on games and advertising, two areas where AI-powered multimedia work is growing quickly and the creative conventions are still evolving. This year’s competition features: • $1M in free trials and promotions and $450,000+ in cash prizes and travel perks • A Student Awards category, with paid internships for the winners • The ElevenLabs Awards: $22,000 across 22 winners for projects that use ElevenLabs in a significant way, with no separate entry required. Presented with CapCut, Cantina Labs, and Runware.

NTT DOCOMO BUSINESS is trialing a voice-based community platform in Aizuwakamatsu, Fukushima, powered by ElevenAgents, with Takeda Health Foundation and the cooperation of Aizuwakamatsu City. In winter, heavy snow can make it difficult for older residents to leave home. The agent, built on CONN, NTT Docomo Business’s AI assistant, gives them local information and someone to talk to. “Japanese speech synthesis often sounds stilted,” said Hironori Yoshida. “With ElevenLabs, the intonation felt remarkably natural, and the emotional expression surprised me.” The team sees this as a starting point, with possible next steps including voice AI across NTT Docomo Business’s telephony infrastructure and multilingual support for Japan’s tourism industry. Read the full story: https://lnkd.in/gWdNjwRB

We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds. Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice clone questions. We turned each one into a set of steps the agent follows. The agent can also look up what it needs about a customer, read text, screenshots, and PDFs, reply in the customer's language, take actions, and hand off to our team when a person is needed. Read how we built it:  https://lnkd.in/g5VBPSNF

Today, Baroness Campbell of Surbiton delivered a speech in the UK House of Lords using an AI recreation of her voice, built by ElevenLabs. This is a first for the UK Parliament. Baroness Campbell has spinal muscular atrophy, which has affected her speech. Since 2012, an assistant has read her speeches in the Chamber when she tires. By uploading old clips of her speaking, the Baroness created an AI voice that replicates the tone, rhythm, and pitch of her original voice. Being able to converse in her own voice is one way that the Baroness has been able to use technology to help her live independently. Our technology has now been used to restore the voices of more than 11,000 people who have lost their voices through injury or illness, and we have committed to help one million people living with voice loss around the world.

We’ve opened our new office in Singapore. - Mr Kiat How Tan, Senior Minister of State, Ministry of Digital Development and Information joined us for the launch, and 25 of our team are now on the ground, working side by side with customers across the region. The new hub brings engineers, researchers and GTM teams together to build voice AI for Southeast Asia. - Singapore has always been a city where business means moving between languages. Our CEO Mati Staniszewski joined CNBC Squawk Box Asia on Friday to talk about building localized AI, and why so much of the innovation in voice is starting in Asia before spreading to the rest of the world. - We’re rounding out the week at the Singapore Grand Prix as an official partner of Audi Revolut F1 Team. If you’ll be there, get in touch.

Brand Kit is now in ElevenCreative. Add your logo, fonts and colors once, and everything your team makes pulls them in automatically. Staying on brand with AI usually means re-describing your brand in every prompt. Every person on the team describes it a little differently, and consistency breaks down across people and projects. Brand Kit in ElevenCreative moves that out of the prompt. Paste a URL, or upload your logos, fonts, colors and reference images, and set guidelines for how your logo is used and what your brand never does. Then type @ in Image & Video, Flows or the ElevenCreative agent to tag your kit. Ask for a launch campaign for a new product and it comes back on-brand. Brand Kits live in your workspace, so everyone on the team generates from the same guidelines. Agencies and multi-brand teams can create a kit per brand or client and switch between them. Built for marketing teams, creative agencies and brand organizations producing at volume. Brand Kit is available now in ElevenCreative: https://lnkd.in/dxQngeDp

A growing share of calls to businesses aren’t from people. They’re AI agents acting for individuals, other companies, and sometimes bad actors. Today, we’re releasing synthetic voice detection in ElevenAgents, and contributing to the emerging Personal Agent Protocol to help design how agents interact. Businesses use ElevenLabs to deploy agents across many different text and voice channels – phone, website, in-app experiences, email, WhatsApp, SMS. As part of the new Personal Agent Protocol working group, led by Meta and Sierra, we’ll work to define new standards so customers can shape how they interact with personal agents across every channel. We’re also launching synthetic voice detection so agents can analyze the caller’s speech in the opening seconds, determine human or AI generated, and route accordingly. That means people get an experience built for people, agents can get direct, bounded interactions, and bad actors can be stopped. Synthetic voice detection is available now for enterprise customers via our forward deployed team, with broader access later this month. More on Personal Agent Protocol as it evolves. Learn more: https://lnkd.in/gPzrpfsz

We're partnering with Banner Health to bring AI voice agents to patient access, starting with primary care scheduling. Patients call any time of day or night and ElevenAgents books, reschedules, or cancels appointments directly in Banner’s electronic medical record. The agents answer around the clock, so patients no longer wait on hold. When a call needs a person, it transfers to a Banner team member with context. Every agent operates inside Banner’s AI governance framework, with enterprise-grade security and HIPAA compliance. Read more: https://lnkd.in/guwKT68k

Today, we’re officially launching ElevenLabs Singapore, our Southeast Asia hub. We’re opening an office and growing our local team, and working with the region’s most exciting businesses, including Funding Societies Singapore and Atome. Come join us. https://lnkd.in/gFiVAcmr