error when posting comments: this comment is not acceptable

  • Resolved ImagePatryk

    (@patryktarachon)


    3 months, 2 weeks ago

    My users are having problem when adding comments, they got text: this comment is not acceptable. I tried adding comments on my own from different email adresses and always got this text. What is strange, this comments actualy get to my inbox and I can approve them but this text in red background is totally unacceptable.
    Please help.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter ImagePatryk

    (@patryktarachon)

    3 months, 2 weeks ago

    I’m having the same problem, but the moderator deleted my thread and told me to start my own, so I copied it 1:1. You want it, you have it, since two people can’t participate in the same thread. The instructions for Ewelina are incorrect. Disabling plugins and the theme didn’t help. The plugin doesn’t work properly on a clean WordPress setup either.

    Plugin Support ImagegVectors Support

    (@gvectorssupport)

    3 months, 2 weeks ago

    Hi,

    Please open a new support topic on the wpDiscuz.com forum and provide the URL where the support team can investigate and debug the issue.

    Thread Starter ImagePatryk

    (@patryktarachon)

    3 months, 2 weeks ago

    There’s no way. Yesterday’s question was deleted by a moderator, and today’s question location doesn’t suit you. I won’t create anything.

    Plugin Support ImagegVectors Support

    (@gvectorssupport)

    3 months, 2 weeks ago

    Then, please provide the direct URL where we can see the issue.

    Thread Starter ImagePatryk

    (@patryktarachon)

    3 months, 2 weeks ago

    Thank you, this is my post: https://patryktarachon.pl/jak-zapelnic-pustke/

    Plugin Support ImagegVectors Support

    (@gvectorssupport)

    3 months, 2 weeks ago

    Hi,

    wpDiscuz is currently deactivated, so we’re unable to check the issue.

    Please reactivate the plugin so we can investigate the problem. If you don’t want to enable it for the entire website, you can create a test post and enable wpDiscuz only for that post using the “Display comment form for post IDs:“ option.

    Plugin Support ImagegVectors Support

    (@gvectorssupport)

    1 month ago

    Please update wpDiscuz to the latest version (v7.6.71) and check again.

    Before testing, please make sure to clear your website, plugin, and CDN caches so the latest changes are loaded.

    Thread Starter ImagePatryk

    (@patryktarachon)

    1 month ago

    Tired of looking for solutions since I first reported the issue, I decided I’d rather just give up on the plugin for good.

    1. Posting comments – doesn’t work.

    2. Adding emojis – doesn’t work.

    3. Logging in via comments – doesn’t work.

    I gave up on it. It’s been two months. At least that’s one less plugin to worry about.

    • This reply was modified 1 month ago by ImagePatryk.
    Plugin Support ImagegVectors Support

    (@gvectorssupport)

    1 month ago

    Hi Patryk,

    I’m really sorry to hear that, especially after you’ve been dealing with these issues for such a long time.

    We’d also like to assure you that our team is working hard to investigate and resolve reported issues as quickly as possible. We understand that waiting for a solution is frustrating,.

    If you decide to give wpDiscuz another try in the future, please feel free to contact us. We’ll be happy to investigate the issues with you again.

Viewing 9 replies - 1 through 9 (of 9 total)

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