Arbitration and dispute resolution

Microsoft is committed to resolving disputes fairly and efficiently. If you are unsatisfied with the resolution a customer service representative offers for your problem, you live in the United States, and your agreement contains an arbitration clause, you may notify us of your dispute by downloading and mailing a completed Notice of Dispute form (PDF) to Microsoft, or submitting an Electronic Notice of Dispute form.

On September 30, 2026, Microsoft changed the arbitration provider in some agreements from the American Arbitration Association to JAMS. Below are filing instructions for both providers. Check your Microsoft agreement, available at the Agreements with arbitration clauses section below, to confirm where you must file your claim.

If you agreed to arbitrate through JAMS:

1.      Before filing an arbitration claim, please download, fill out, and mail a Notice of Dispute form (PDF) to Microsoft, or submit an Electronic Notice of Dispute form. Allow 60 days to resolve your dispute informally. Use the Demand for Arbitration form only if you and Microsoft could not resolve your dispute informally within 60 days.
2.       If, after 60 days, you wish to file an arbitration claim, please visit the JAMS website, www.jamsadr.com.
3.       To submit your claim, click on the “Submit a Case” link, and follow JAMS’s online instructions to submit your demand and pay the $250 filing fee.
   Please consult the AAA Commercial or Consumer Arbitration Rules, and, if applicable, the Mass Arbitration Supplementary Rules, as well as its online guidance for more information at www.adr.org.
4.       As part of your submission, you will need to upload the agreement with an arbitration clause (for example, Microsoft Services Agreement (for XBOX Game Pass and most Microsoft services), Manufacturer’s Limited Hardware Warranty & Agreement (for XBOX, Surface, and most Microsoft hardware), Microsoft Software License Terms Windows Operating System, etc.). If you don’t have your agreement, you can find most at the Agreements with arbitration clauses section below.
5.       In addition to submitting your Demand for Arbitration to JAMS, you must also mail a copy of the completed JAMS Demand for Arbitration form, a copy of your Microsoft agreement, and proof that you paid the $250 filing fee, to Microsoft Corporation, CELA Arbitration, One Microsoft Way, Redmond, WA 98052-6399. After receiving these materials, Microsoft will promptly reimburse you for your $250 filing fee if your claim is for less than $75,000 and you have complied with all pre-arbitration requirements in your agreement. (But Microsoft does not agree to pay your filing fee if your dispute is part of a “Related Cases” filing as defined in your agreement.) If, due to a disability, you are unable to communicate with Microsoft via U.S. mail or sign a physical document, you may email your completed JAMS Demand for Arbitration (with an image of your check or money order) to Msftarb2@microsoft.com instead of sending them by U.S. mail.

If you agreed to arbitrate through the AAA:

1.      Before filing an arbitration claim, please download, fill out, and mail a Notice of Dispute form (PDF) to Microsoft, or submit an Electronic Notice of Dispute form. Allow 60 days to resolve your dispute informally. Use the Demand for Arbitration form only if you and Microsoft could not resolve your dispute informally within 60 days. 
2.      If, after 60 days, you wish to file an arbitration claim, you may file a Demand for Arbitration electronically by navigating to the AAA’s website, www.adr.org,  To submit your claim, click on the “File a Case” link and follow the AAA’s online instructions to submit your demand and pay the $225 filing fee.
   
3.      Alternatively, you may file a Demand for Arbitration by mail. Download the Demand for Arbitration form, fille it out, and keep a copy for your records. Mail a copy of the completed Demand for Arbitration form and your check or money order for $225 to American Arbitration Association, Case Filing Services, 120 Broadway, Floor 21 - Intake, New York, NY 10271. Make your check or money order payable to American Arbitration Association.
   Please consult the AAA Commercial or Consumer Arbitration Rules, and, if applicable, the Mass Arbitration Supplementary Rules, as well as its online guidance for more information at www.adr.org.
   
   
4.      As part of your submission, you will need to upload or, if filing by mail, include a printed copy of your agreement with an arbitration clause (for example, Microsoft Services Agreement (for XBOX Game Pass and most Microsoft services), Manufacturer’s Limited Hardware Warranty & Agreement (for XBOX, Surface, and most Microsoft hardware), Microsoft Software License Terms Windows Operating System, etc.). If you don’t have your agreement, you can find most at the Agreements with arbitration clauses section below.
   
5.      In addition to submitting your Demand for Arbitration to AAA, you will also need to mail a copy of the completed Demand for Arbitration form, a copy of your Microsoft agreement, and proof of payment of the filing fee to AAAto Microsoft Corporation, CELA Arbitration, One Microsoft Way, Redmond, WA 98052-6399. After receiving these materials, Microsoft will promptly reimburse you for your $225 filing fee if your claim is for less than $75,000 and you have complied with all pre-arbitration requirements in your agreement. (But Microsoft does not agree to pay your filing fee if your dispute is part of a “Related Cases” filing as defined in your agreement.) If, due to a disability, you are unable to communicate with Microsoft via U.S. mail or sign a physical document, you may sign your Demand for Arbitration by typing your name and email it (with an image of your check or money order) to Msftarb2@microsoft.com instead of sending them by U.S. mail.