While great progress has been made in bridging the gap between developers and operations engineers, fundamental differences in roles and responsibilities, alignment, and access to information hinder further progress.
Everyone is familiar with the DevOps infinity loop: This is an ideal workflow where every stage of the software development life cycle feeds into the next. While the philosophy is well understood, organizations have worked on bringing developers and SREs closer together under the DevOps banner. The reality is most of the time, the DevOps infinity loop is broken. Developers continue to focus on building features without the benefit of data-driven insights that production data can provide. Developers often “push and pray” without fully understanding how their changes will affect performance and the user experience. As a result, companies miss the opportunity to improve products faster and delight the customer sooner.
According to Gartner, 90% of DevOps initiatives will fail to fully meet expectations. And yet, the global DevOps market, which accounted for $7.3 billion in 2021, is expected to reach $37 billion by 2030. So to summarize, we’re all spending billions of dollars on the implementation of initiatives that are expected to fail in some meaningful way 90% of the time. The question is: What is failing and what can be done about it?
As the DevOps toolchain continues to expand, collaboration across tools is difficult and success depends on your organization’s ability to simplify and automate while achieving alignment. Developers use a variety of tools from various vendors in their daily work. The most widely used are VS Code from Microsoft, Jira from Atlassian and Slack from Salesforce. The most popular code hosts/repositories include GitHub, GitLab and Bitbucket. Bridging the gap are CI/CD vendors such as Jenkins and CircleCI. Ops engineers typically rely on other vendors for their daily work, such as New Relic, Datadog and Dynatrace. So, how do we ensure that all stakeholders in the SDLC have access to all the relevant information simultaneously, understand the objectives and get an integrated perspective of the different inputs and workstreams independently of the tools used?
There are three essential areas that DevOps initiatives must tackle to create alignment, collaborate successfully and streamline workflows. Let’s tackle each of these areas individually.
- Collaboration. The first step is good collaboration. Most organizations rely on Slack or Microsoft Teams for this purpose, but they are both suboptimal when it comes to collaborating on code and incidents that point to code. Having code and data at the center of DevOps collaboration ensures that everyone has access to the information needed to tackle issues, reducing and even eliminating differences of opinion in the process.
- Visibility. Second, ops engineers and developers must have visibility into the performance of applications across the entire tech stack. These three barriers can occur in different aspects of an organization’s operations and their impact can limit the team’s ability to deliver value to the customer just as much as workflow inefficiencies. Visibility helps the organization reach alignment on common objectives.
- Context Switching. Third, given the number of processes and tools involved in a successful DevOps implementation, it’s important to work toward reducing context switching and integrating tools within established workflows. Integrating collaboration, tracking, history and observability into a single pane of glass can greatly improve clarity and time to resolution.
For DevOps teams, increased velocity and transparency are always worthwhile pursuits. However, it’s important to avoid myopic focus on workflows when other nagging problems could be hiding in plain sight.
By committing production telemetry, developer teams can adopt an objective, data-driven approach to software engineering—saving time and avoiding potentially misguided approaches based on opinions rather than facts. Visibility, transparency and velocity can help engineering teams meet ever-increasing requirements and provide their organization with the best possible business outcomes.
