Concentrix

Reactive isn’t a strategy. Responsive is. At Everest Engage 2026, Aggie Pulawski, Executive VP of Sales, Concentrix, and Rick Reavey, Director of Guest Experience, AMC Theatres, will share how AMC is transforming guest support from reactive, email-led service into an AI-enabled engagement engine. They’ll unpack how they brought together technology, human expertise, and governance to create a more responsive and scalable support model all while building trust through transparent AI and expanding support to be a driver for engagement, loyalty, and growth. https://lnkd.in/et5jKUKW

Work smart. Live fully! 🏆   Comparably named us Best Work-Life Balance winner for Q3 2026. We’re proud of the recognition, and even more proud that it comes directly from the people who experience our culture every day, our game-changers.    When our people have the space and support to do their best, they’re better equipped to do their best for our partners and clients, too.   Learn more about the recognition: https://cnx.li/kEDui

What if "Memento" was actually a movie about AI agents? 👀 That’s the connection Guy Bourgault, Head of Agentic Services at Concentrix made when he joined IT Brew’s Movie Club to talk about Christopher Nolan’s 2000 thriller. Leonard has persistent memory (tattoos), session memory (Polaroids and Post-its), and a pretty serious need for guardrails. Sound familiar? Guy and Billy Hurley get into what Memento can teach us about agent memory, context, instructions, and why “load everything” isn’t always the best AI strategy. A very different kind of AI conversation. And honestly, we’re here for it. Read the IT Brew Movie Club → https://lnkd.in/gxkaumNv

Dreamforce 2026 brought plenty of AI announcements. The bigger conversation? What it takes to make them work across the enterprise. From agentic AI and prebuilt agents to the reality of fragmented data and complex tech stacks, our conversations with customers and partners kept coming back to the same thing: turning new capabilities into tangible business outcomes takes more than technology. That’s where Concentrix comes in. From strategy and design to implementation and ongoing operations, we help enterprises put AI to work across the real-world complexity of their business. Build for #NewRealities → https://cnx.li/orGJo

That’s a wrap on Dreamforce 2026. 👋 A big theme this year? Pushing CRMs beyond a system of record and toward a system that can actively help run the business, with AI agents taking on more work across sales, service, and operations. But as we heard throughout the week, making that work in the real world takes more than the technology. Data, processes, governance, and the systems around CRM all have to connect. We’re proud to work alongside our partners at Salesforce to help customers turn these new capabilities into real business outcomes.

A great evening in Paris at the Soirée du Cercle. We brought together our clients and our teams in France to celebrate long-standing partnerships and talk about what’s ahead. AI was naturally part of the conversation, but so were the realities of putting it to work: trust, sovereignty, and the need to balance local market needs with global scale. Thank you to our clients, partners, and France team for making it such a memorable evening.

AI improving AI to deliver AI outcomes. Got all that? Neither did Kevin. 😅 So he finally asked the question that made the Tech Bros run for the hills: "Can AI really deliver full value when an enterprise operating model isn’t designed for it?" The latest Everest Group report explores evolving and reinventing your operating model to deliver competitive advantage with AI. Be more Kevin. Read the report now and don't get caught out. Read the report → https://cnx.li/icnVf

The real test of transformation? Making it work across the enterprise. We’re proud to be a Gold Sponsor at Everest Engage 2026, joining leaders across the enterprise to explore what it takes to turn transformation into measurable, repeatable execution. Stop by our executive dinner and connect with our team about AI, automation, operating models and what’s next → https://lnkd.in/gubjgUZi Can't make it? Stop by our booth! 📍Booth #7

AI will not fix a broken customer journey. It will help customers move through it faster, and that is not necessarily progress. 😅 When companies automate before understanding why customers need help, they often scale the very problems they intended to solve. The experimenter asks “Can we automate this contact?” whereas the the leader asks: “Why does this contact exist, and what would resolve the customer’s intent end to end?” That distinction changes the investment agenda. Instead of automating the front door, leaders examine contact drivers, repeated interactions, avoidable demand, escalation paths, and the upstream operational failures bringing customers to that door. Download the whitepaper to learn more: https://cnx.li/RUSFB