Hello Amazon Community Managers,

I urgently need assistance with an unresolved financial dispute that is threatening the future of my business.

**Background**

On 7 August 2026, Amazon prohibited several of our product listings under its Infant Inclined Sleep Products policy.

We are not requesting product reinstatement.

However, Amazon subsequently began automatically refunding more than 1,000 historical customer orders and charging these refunds to our seller account.

The disputed balance now exceeds £54,000.

We have formally challenged these retrospective charges but have still not received a substantive financial decision.

**Existing investigation**

This matter was previously escalated to Credit Operations under internal reference D521823860.

Our previous Seller Support case reference is 13203551852.

Amazon's Product Safety team subsequently confirmed that the financial questions were outside its remit and instructed us to open a separate Seller Support case.

Unfortunately, that case now appears to have been closed without resolving the financial dispute.

**Account access is now restricted**

Amazon has restricted our account due to an Invalid Charge Method notification.

We can no longer access our current payment statements or transaction records.

When attempting to open a new financial support case, the automated system repeatedly demands a single order ID or settlement end date.

Our dispute concerns more than 1,000 historical refunds, making these forms unsuitable. We have been unable to reach the appropriate department.

**Our request to Amazon moderators**

Could a Community Manager please review our case history and escalate this matter to the appropriate Credit Operations, Payments or financial disputes team?

We urgently require:

1. Confirmation of the status of investigation D521823860.

2. A written explanation of the contractual and policy basis for charging these historical refunds to our business.

3. A complete breakdown of the affected orders, refund dates and final amount.

4. Confirmation of the process for reviewing or reversing the financial charges independently of the product-listing decision.

5. Assistance accessing our payment records and pursuing the dispute while our account is restricted.

6. Confirmation of whether further refunds or collection attempts are scheduled.

We are not asking forum moderators to determine the outcome of the dispute. We are asking for assistance in getting the matter reviewed by the correct department and obtaining a substantive written decision.

The financial impact is severe, and we urgently need clarity to determine the future of our business.

Thank you for your assistance.

Stork Drop