North American Power
North American Power Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating from 22 reviews; overall sentiment is negative with widespread dissatisfaction and reports of deceptive pricing and poor customer service.
Key Takeaways for Future Customers
- Read contracts and track expiration dates to avoid losing introductory rates as noted in many North American Power reviews.
- Monitor monthly bills closely because billing changes can occur without clear notice and refunds are often disputed.
- Be prepared for lengthy customer service interactions if you need to cancel or ask about refunds.
Negative Feedback / Risk Areas
- Recurring customer complaints about sudden rate hikes and variable rates after fixed-term contracts expire.
- Frequent reports of billing errors, collections threats, and difficulty obtaining promised refunds.
- Poor responsiveness from customer service when resolving cancellations, disputes, or subscription issues.
Positive Feedback
Some customers reported low introductory rates and initial savings, and occasional satisfactory interactions with support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating from 22 reviews; overall sentiment is negative with widespread dissatisfaction and reports of deceptive pricing and poor customer service.
Key Takeaways for Future Customers
- Read contracts and track expiration dates to avoid losing introductory rates as noted in many North American Power reviews.
- Monitor monthly bills closely because billing changes can occur without clear notice and refunds are often disputed.
- Be prepared for lengthy customer service interactions if you need to cancel or ask about refunds.
Negative Feedback / Risk Areas
- Recurring customer complaints about sudden rate hikes and variable rates after fixed-term contracts expire.
- Frequent reports of billing errors, collections threats, and difficulty obtaining promised refunds.
- Poor responsiveness from customer service when resolving cancellations, disputes, or subscription issues.
Positive Feedback
Some customers reported low introductory rates and initial savings, and occasional satisfactory interactions with support.
Media from reviews
Philadelphia, Pennsylvania
Deceptive and Unfair Practices
My fixed rate contract expired and I was apparently moved to a variable rate without my agreement or acceptance. The variable rate was about double the current rate offering - so not actually variable - more like price gouging at a maximum rate (For reference, PECO's current variable rate is 0.06 and this company is charging 0.13).
A partial refund for one invoice was offered ONLY IF I signed up for a new contract with them. This company is both deceptive and unfair and I plan to file a formal complaint.
- Price gouging inbetween month pre-new supplier billing
- Not honest
- Rate
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMORE THAN DOUBLED RATE PER kwh
Joel and Chastity claimed my locked in kwh rate lapsed years ago (gee when did I receive any notice?). Rate doubled to 16.1699 per kwh.
Was told that was market rate. Gee why does their website cite rates from 7 to almost 9 per kwh. Baltimore Gas &Electric rate is 7.2 per kwh. Overcharged thousands of dollars over the years on two service addresses.
They intend to do NOTHING. Well, will see what the Maryland Attorney General's office and Public Service Commission have to say about North American just PRICE GOUGING citizens of Maryland.
Price reduction
Hartford, Connecticut
Cancel contract
I am writing to cancel my contract with North American Power which terminates on December 19, 2020. My National Grid Account number is: 649059****.
My North American Power ID number is:110****. Thank you for your service.
Portsmouth, Rhode Island
Haven’t heard a word from them! I’ve used them before several times . Might consider again but not until they waive my $50 cancellation fee
I signed up for longer term plan, as it turned out I was paying more than National grid was charging . I always look for plans with no early cancellation fees .
I usually do 8/9 months , this plan was 2 years . I reminded them , I am a good customer over the years in CT and RI .
Had no idea I had cancellation fee .
They should waive ( good customer service ) . Thats the smart thing to do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel services
customer is in the hospital ,will not be returning to that address
Malicious business practice with zero integrity. Shame on NAP.
I inquired today about a bill that I received from NAP as I only had a 2 yr contract, and recently moved from the property that they were servicing to find out I had some outstanding bill, but really only learned what a spineless company I was bamboozled by. Never mind the fact that they convince you that by signing up with them, you pay a lower electricity rate than what your utility will provide, and that down the road they change your fixed "savings rate" to a variable rate where you end up paying more.
Terrible business practice, fine, you fooled me. My issue is with the handling of my finances: My bill was dated for 10/1 with a due date of 10/4 (completely unreasonable time to receive and pay a bill). SO I investigated why I was still being billed from them, to then be told that the situation was out of their hands as it was and that they could not help with my inquiry because my bill was already sent to collections!!! Once the initial CS rep heard me threaten to take this to the Consumer Protection Agency, I got transferred to another rep whose only job is to tell you "Yeah, we can't help you," and repeats that it's not their problem anymore, but mine, and that I can resolve this by calling the collection agency and making my payment.
My USPS informed delivery shows that the letter was mailed out by NAP and stamped on 10/2 (so now I lost a day to pay), BUT, my informed delivery did not actually get this delivered to my mailbox until 10/7, 4 days after this "due date." The rep who I had the displeasure to deal with, told me, that they sent it to collections on 10/7. Literally, I never had a chance to actually resolve this bill before they turned around to hurt my credit without any prior notification of their existing a bill.
They knew I no longer lived at my address because Eversource (my previous utility) notified them of the cancellation of service, and meanwhile, still proceeded to bill me months later, with an impossible timeline by which to comply, without any prior notification of this amount owed. This company operates and makes millions by scamming people and I wish that consumer protection agencies would make sure this practice stops.
- Contract
- No fixed rated even though it existed
- Scam price-gouging bait-and-switch
Resolved: Ripoff company that raise rates without notice
Refunded one month of overcharge (4-5 months actual overcharge about $400 extra charges), did not get the notice in the mail but have marked the date on my calendar to look for another provider a good month or two before the term is up next year.
Update:The customer service was helpful to the extent that they admit raising rates with the date started, but told me they sent a letter to that effect, which I never received. The only thing that did for me was refund the previous months extra charge not the four months of overcharge.
How they legally get away with charging a adjusted rate much higher than what PECO charges or anyone else (almost $14.0 cents KWH) is really amazing. They adjusted the rate to 8.5 cents which is mid pack or a bit higher than the cheapest rate about 6.5 cents. I don't believe I will be going back with this provider again, but I'll start about a month or so before the term is up.
This time I marked the date on my calendar. Buyer beware!
I want to let EVERYONE here know that they are ripping people off my rates went almost double in one month from 7.87 to 13.99 cents a KWH?!?!? The rates at this time a anywhere from 5.75 to 8 cents an hour. I will contacting them about this corrupt company and will contact a lawyer also possible ANOTHER class action lawsuit.
- Raising rates without prior notice
Price reduction
Will Rip you off after your fixed rate contract is up
Update 10/30/2019North American Power, I have the voicemail you left and will be returning your call shortly.So according to North American Power's response, sent 1 letter.Fine. Like I said, my fault for not realizing I was out of contract.
However, how can it even be close to OK to charge me $0.1799 per Kwh for power when JCPL would only charge me $0.0914****. (Data from my last bill) .
So, out of contract = license to charge anything?I checked and I am now officially switched back. So, now I will call and see what you have to say.
So yes, my fixed rate contract expired, and did not realize.
Next thing I know they rate they charge without a fixed rate contract is basically DOUBLE the fixed rate contract. No notice after that, just charging my DOUBLE of the rate. This is wrong.
That rate was about 80% higher that the JCPL rate.
Watch out for this on your bill. Not being within contract = Rip you off!!!!!
Let the company propose a solution
Norwalk, Connecticut
North American Power - Review in Utility category from Norwalk, Connecticut
Pricing gauging thieves charging over double UI Rate. I will See you in court!
Reporting to BBA and consumer projection! I was not aware this was my electric provider went from 5 people in my household to 1 took measures to reduce bill and it keep going up. I finally called UI and said you are charging me more than I should be charged.
Realized UI was not provider (still do not understand this) UI Rate 8.32 NA Power charging 16.99! Called NA power asked to speak to Manager keep me on hold said they did not have me listed as customer than said Manger was in Meeting (BULL *** he would call me back no callback!
See you in court ***
- Price gauging
Let the company propose a solution
Scam Artists & Gougers
They bring you in with a low rate. Then, without any notifications, they take you to a much, much higher rate.
They are banking on you being too busy to look at your bill every month. They are now charging 400% of what my local supplier does.
$.13/kwh vs $.03.
Don't do it. And if you did, please call your state's attorney general and your Senator.
- Scam
- Price gouging inbetween month pre-new supplier billing
- Bait-and-switch
Full refund
Just don’t do it- they will price gouge
- - Stayed with North American Power longer than I should.
- - Switch to another supplier to save before the contract ends.
I was with North American power longer than I should have been. They will double your rate while you are working your life away. Just go with one of the other suppliers and save yourselves before the contract period ends and they double plus your rate.
- Initial good rates for the first 3 months to a year
- Price gouging
Preferred solution: Let the company propose a solution
Your service sucks
- - Energy charges are high compared with the electric company.
- - Promised to lower costs, but bills increased.
- - Service quality is unsatisfactory.
Your guys are charging me a lot of money to supply me energy that I can get from my electric company themselves. You said when I signed up that you would lower my my bill but instead y bill is going up. Your services sicks and you deserve to call you guys a company with supplying a good equality of energy my foot.
Preferred solution: Full refund
Trying to cancel account
Called to cancel and got the run around.
Preferred solution: Cancel Contract
Concord, New Hampshire
"Pay or Go To Collection!"
- - Billed $120 for discontinuing North American Power.
- - Cancellation was timely; has paperwork; staff deny the call and offer rejoining without payment.
I received a bill for $120.00 for a discontinuation of services from North American Power. I was well within my time for the cancellation, however, I was told that I did not call to cancel.
I have all of the paper work but they basically called me a liar and insisted I pay the $120 or I go do collection.
They would however, let me back in the program if I wanted to be there and they would not make me pay.
This company is disgusting. AS if our electric bills aren't high enough, now I have to pay this.
I am still fighting and others should too!
Overcharge on electric rates and bill
- - North American Power overcharges without consumer consent.
- - No reasonable refunds.
- - Raising rates without consent; convoluted bills; outages.
North American Power overcharges without asking consent from the consumer solely based on their own discretion.
they offer no reasonable refund.
it is unconscionable that companies should be allowed to raise rates while promoting themselves to consumers as giving lower rates than the basic utility.
they raise rates without asking consent or alerting the consumer this is against any lawful contract General principle.
consumers have no easy way to verify because the bills are extremely convoluted in addition the infrastructure is old and our area is without power more than would be reasonable expected.
this practice is unacceptable consumers be aware!!!
Excess charges
- - August letter promised contract-rate charges if changes by mid-Aug.
- - Bill is double the rate.
- - Refund of charges requested; PUCO may be contacted.
I got a letter in august saying if I changed my power supplies by mid August i could have my charges at the rate of my contract. Now i get my bill it is double that rate.
My new power supplier didn't start at the beginning September 1 which it was supposed to. How can you do that double the rate??? IF you do not refund me the excess charges of the rate is supposed to be I will never use your company again. I will also report this behavior to the puco.
My address is Ruth Dendinger 5498 county road 177 Bellevue, OH 44811 My distributor is Toledo Edison.I expect you to refund me the excess charges . Ruth Dendinger
- Not honest
- Excesscharges
Preferred solution: Price reduction
Companies Similar to North American Power
Direct Energy Regulated S...
“Too expensive I live in apt 1Bdr my cost bill is over than 100 a month usually Im not in home regularly...“
Direct Energy Canada
Warren RECC
OVO Energy
“I have no account with this company but am being harassed for money. Now they reply and say I can only...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The exact same thing has happened to me, but rather, because I moved, I got my bill beyond the allotted payoff time, which is ridiculous. They dated the bill for Oct 1, with a due date of Oct 4, but you can imagine that I didn't get my bill within those days because of how slow mail takes.
I just got it in the mail at the end of last week. I called them up wondering what the *** my charge was for today 10/16, and they tell me that it's already been sent to collections and that it's out of their hands now. I asked, how that timeline is legal and fair. No business gives 3 day windows to payoff something.
Not to mention, when I asked when it was sent to collections, he said the 7th. So literally, over another 3 day period after the due date, they *** over. I don't even have a late notice on my bill that would have warranted this kind of action.
What the *** kind of customer service is that, that you fail to communicate and then go ahead and try to screw someone's credit by just sending it to collections without proper communication? I now work in the energy industry myself, and don't get my started on the practices I've been informed about by this "company." It's a legal scam is all they are.