Salesforce Agentforce Service: Unified Support Across Channels

The AI conversation gets real when you look at the numbers. This clip highlights just how much of the global workforce is expected to be affected by AI, and why business leaders can’t afford to ignore it. The real question is no longer whether AI will impact jobs — it’s how quickly businesses adapt. Watch the full episode here: https://lnkd.in/gDQJma9y Visit: terraquip.com.au #Automation #AI #SalesEnablement #RevenueGrowth #CRM #CustomerExperience #BusinessStrategy #TerraQuip #TerraQuipTalk #DrillingRig #PilingRig

Most enterprises deployed AI and they are stuck. According to Recon Analytics (surveyed 120,000+ respondents, March 2025 to January 2026): 📉 63.7% of enterprises have no formalised AI initiative at all 📉 Only 8.6% have AI agents actually deployed in production This isn't a technology problem. It's an implementation problem. Companies are buying tools. But they're not embedding AI into the systems their people already use every day. 💰 In HR, that gap is especially costly. Running AI experiments outside your core HCM platform means your people data stays siloed, your workflows stay manual, and your ROI stays on a slide deck. ✅ The difference between a pilot and real business value? Native integration - AI that lives inside Workday, not alongside it. ⁉️ The question isn't whether to adopt AI. It's whether your AI is actually connected to where work happens. 📊 Source: Recon Analytics / TechRepublic: https://lnkd.in/dwqRcWQ6 Deloitte State of AI in the Enterprise 2026: https://lnkd.in/dPcNziDh #EnterpriseAI #Workday #HRTech #AIStrategy #FutureOfWork #DigitalTransformation

Turn chaos data into confident decisions. Stratpilot unifies your CRM, ads and finance so AI can surface weekly revenue opportunities for lean SME teams. See the full data-to-strategy playbook in the blog: https://lnkd.in/dp2bwsT6 #stratpilot #SME #AI #AIforbusiness

The AI winners won’t be those with the best models — but those who control how AI gets used at scale inside businesses. From a PE and operator lens: Competitive advantage is shifting from model access to workflow ownership and integration depth. Businesses embedding AI into core systems (CRM, ops, finance) are creating stickiness and switching barriers. The value is less in the tool itself, more in how it reshapes decision-making and execution speed. For PE, this creates a playbook: standardise AI deployment across the portfolio to drive repeatable gains. Control the workflow, and you control the value. For NEDs: are we experimenting with AI tools — or deliberately redesigning how the business actually runs? #AI #PrivateEquity #NED

No Jitter nailed the enterprise communications story for 2026. The theme is simple: outcomes beat features. Here are the five trends they call out: 1️⃣ AI agents that support people, not replace them 2️⃣ UC and contact center capabilities moving down market, with buyers expecting more without the enterprise overhead 3️⃣ CCaaS and CRM convergence, because conversations without context are useless 4️⃣ More synthetic data to train AI, driven by privacy, compliance, and incomplete datasets 5️⃣ Context becoming the differentiator, not just data, because memory across the customer journey is what makes CX feel intelligent If your 2026 plan is still “pick a platform,” you are already behind. Integration, governance, and adoption are the work. Article: https://lnkd.in/gHTrjCQv #enterprisecommunications #ucaas #ccaas #contactcenter #customerexperience #digitalworkplace #ai #aiforbusiness #itstrategy #cx

🤖 Thinking about adopting AI in your organisation but unsure where to start? Before jumping in, here are three key insights to ensure your AI adoption actually delivers real value: ⚙️1️⃣ Productivity is the starting point — not the goal AI is not just about meeting summaries, drafting content, or finding information faster. The real impact comes from redesigning workflows so AI agents can handle defined tasks end-to-end, while people step in where judgement and context matter most. 🔗2️⃣ Systems of record are evolving Modern AI deployments shift responsibility from people to agentic systems operating within clear boundaries. In customer service, for example, agents can manage routine interactions, gather context across sales, service, and billing, and route complex cases with the right information attached. 📊3️⃣ Governance and measurement are the real differentiators As AI agents scale, complexity grows quickly. Success in agentic CRM will depend on how well organisations govern their agents and measure outcomes such as resolution time, cash collection, or pipeline velocity. AI adoption is not just about adding tools — it’s about transforming how work gets done. Read the blog to find out more! https://lnkd.in/gzaMpERf #AI #ArtificialIntelligence #DigitalTransformation #FutureOfWork #PowerPlatform #MicrosoftCopilot #CopilotStudio #Dynamics365

https://lnkd.in/dg4_UcW4 Unlock the future of retail and CPG with AI-led legacy modernization. Explore how harmonizing applications and data with intelligent technologies accelerates innovation, empowers AI-driven decisions, and builds a truly intelligent enterprise. 🔗 Read more on the blog by Mithun Shenoy https://lnkd.in/dTYWC3qU #AI #DataModernization #retail #MastekBlog

Benefits technology is evolving fast—are you equipped to meet rising employee expectations? To keep pace with the future workforce, employers have critical opportunities to leverage benefits technology more strategically. @Marsh's latest executive summary highlights key trends in AI, automation, and data-driven decision-making that can help you build trust, improve satisfaction, and gain a competitive edge. Download the summary to learn more. https://bit.ly/4atZ95e #Benefits #AI #Automation #HRTechnology

𝗨𝗻𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗮𝗯𝗹𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝘂𝘀𝘂𝗮𝗹𝗹𝘆 𝗰𝗼𝗺𝗲𝘀 𝗳𝗿𝗼𝗺 𝘂𝗻𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗮𝗯𝗹𝗲 𝘀𝘆𝘀𝘁𝗲𝗺𝘀. Businesses with structured automation and clear pipelines experience more consistent cash flow and fewer slow months. When your follow up, nurturing, scheduling, and tracking are systemized, growth becomes measurable instead of hopeful. Want to make revenue more predictable for your business?? 𝗕𝗼𝗼𝗸 𝘆𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 𝗵𝗲𝗿𝗲: https://lnkd.in/e_cshcxR #RevenueGrowth #BusinessSystems #PredictableIncome #AutomationStrategy #AIForBusiness #AI

Proud to see EXL’s human + AI approach recognised in the NASSCOM report. A strong validation of the work we’re doing to build multidisciplinary capability and embed AI responsibly across the business.