Soft Skills & Emotional Intelligence

I Can Spot a Great Candidate in 30 Seconds - Without Looking at Their Resume. At Vicco Laboratories, the first few interview rounds are handled by our HR and leadership team. They assess skills, experience, performance history - all the standard checkboxes. But when someone reaches my room, I’m not evaluating capability. I’m evaluating character. Because skills can be trained. Character can’t. So in the final round, I deliberately observe three things before we even get into formal questions: 𝐓𝐫𝐚𝐢𝐭 1: 𝐇𝐨𝐰 𝐓𝐡𝐞𝐲 𝐓𝐫𝐞𝐚𝐭 𝐭𝐡𝐞 𝐒𝐦𝐚𝐥𝐥𝐞𝐬𝐭 𝐏𝐞𝐫𝐬𝐨𝐧 𝐢𝐧 𝐭𝐡𝐞 𝐑𝐨𝐨𝐦 Before they enter, I always ask our receptionist to make them wait for a few minutes. Not to trouble them — but to observe: Do they greet her or ignore her? Do they show gratitude or entitlement? Do they smile or stay blank? Do they thank her when being called in? If someone is only respectful upwards, they’re not fit for leadership. 𝐓𝐫𝐚𝐢𝐭 2: 𝐇𝐨𝐰 𝐓𝐡𝐞𝐲 𝐇𝐚𝐧𝐝𝐥𝐞 𝐒𝐢𝐥𝐞𝐧𝐜𝐞 During the conversation, I pause intentionally. A great candidate: Doesn’t panic when things go quiet Holds eye contact without overcompensating Thinks before responding, instead of rushing to impress Silence is a pressure test.  Silence exposes a person’s comfort with themselves. And self-assured people make better decisions under pressure. 𝐓𝐫𝐚𝐢𝐭 3: 𝐖𝐡𝐞𝐭𝐡𝐞𝐫 𝐓𝐡𝐞𝐲 𝐀𝐬𝐤 “𝐖𝐡𝐚𝐭 𝐂𝐚𝐧 𝐈 𝐆𝐢𝐯𝐞 𝐭𝐨 𝐕𝐢𝐜𝐜𝐨”, 𝐍𝐨𝐭 𝐉𝐮𝐬𝐭 “𝐖𝐡𝐚𝐭 𝐖𝐢𝐥𝐥 𝐈 𝐆𝐞𝐭?” I watch closely when compensation and responsibilities are discussed. If the questions are only about salary, perks and timings, they’re employees. If they ask about learning culture, values, decision-making structure…they are already thinking as an owner. I’ll always choose alignment over achievement. So if you’re ever preparing for your final round anywhere — don’t just prepare your resume. Prepare your presence. Because long after your words fade, your character stays in the room. Sanjeev Pendharkar  Just sharing what I’ve learnt #values #business #hiring #hr #decisionmaking #cv #leadership #skills

I was shadowing a coaching client in her leadership meeting when I watched this brilliant woman apologize six times in 30 minutes. 1. “Sorry, this might be off-topic, but..." 2. “I'm could be wrong, but what if we..." 3. “Sorry again, I know we're running short on time..." 4. “I don't want to step on anyone's toes, but..." 5. “This is just my opinion, but..." 6. “Sorry if I'm being too pushy..." Her ideas? They were game-changing. Every single one. Here's what I've learned after decades of coaching women leaders: Women are masterful at reading the room and keeping everyone comfortable. It's a superpower. But when we consistently prioritize others' comfort over our own voice, we rob ourselves, and our teams, of our full contribution. The alternative isn't to become aggressive or dismissive. It's to practice “gracious assertion": • Replace "Sorry to interrupt" with "I'd like to add to that" • Replace "This might be stupid, but..." with "Here's another perspective" • Replace "I hope this makes sense" with "Let me know what questions you have" • Replace "I don't want to step on toes" with "I have a different approach" • Replace "This is just my opinion" with "Based on my experience" • Replace "Sorry if I'm being pushy" with "I feel strongly about this because" But how do you know if you're hitting the right note? Ask yourself these three questions: • Am I stating my needs clearly while respecting others' perspectives? (Assertive) • Am I dismissing others' input or bulldozing through objections? (Aggressive) • Am I hinting at what I want instead of directly asking for it? (Passive-aggressive) You can be considerate AND confident. You can make space for others AND take up space yourself. Your comfort matters too. Your voice matters too. Your ideas matter too. And most importantly, YOU matter. @she.shines.inc #Womenleaders #Confidence #selfadvocacy

Want to stay motivated every single day? Borrow a strategy from Harvard. Then borrow another from stand up comedy. Together, they’re a powerhouse for momentum, motivation, and mastery. Here’s how it works: Let’s start with Harvard. Researcher Teresa Amabile studied 12,000 daily work diaries across 8 companies. She wanted to know: What truly motivates people on a day to day basis? What she found changed how we understand drive. The #1 driver of daily motivation wasn’t: Money Praise Perks It was progress. The days people made progress on meaningful work were the days they felt the best. Progress isn’t a luxury. It’s a psychological necessity. So how do we make progress feel visible especially on days when it’s not? Use a “Progress Ritual.” → At the end of the day, pause. → Write down 3 small ways you moved forward. → That’s it. No fanfare. Just ritual. This works because we rarely notice our progress in real time. It gets buried under busyness, meetings, and mental noise. The act of looking back gives your brain the reward it needs to keep going. Momentum builds from meaning. Now let’s add some comedy. Young Jerry Seinfeld had one goal: write new material every day. To stay on track, he created a brilliant system. Each day he wrote, he put a big red X on his calendar. Soon, a chain of Xs formed. And here’s the key: Don’t break the chain. One red X becomes two. Two becomes ten. Ten becomes identity. Whether you’re writing, coding, or training Daily action + visual chain = long-term motivation. Summary: The Two-Part Motivation System From Harvard: Record 3 ways you made progress each day. From Seinfeld: Mark an X for each day you show up then don’t break the chain. Progress fuels purpose. Consistency fuels confidence. Apply both and you’ll stay on track especially on the tough days. Because when your days get better, your weeks get better. When your weeks get better, your months get better. When your months get better, your life gets better. It starts with one small win today.

Someone sent an email early this week: “Being around new people makes me quite uncomfortable. Until now, my job was fully remote, which suited me well. We’ve recently shifted to a hybrid model, and I’ve realized that I become overly conscious. My seniors have also started treating me like a pushover by assigning unnecessary deadlines and putting me under pressure, even when there’s no urgency. How can I stand up for myself without damaging my work relationships?” She further explained: - I believe I am an introverted person and have always been that way. - I often view myself as inferior to others in social or official gatherings. - The way some seniors speak to me, often with a very authoritative tone, makes me feel disheartened. - I think a part of me holds back out of respect. I replied: You’re not broken. But you are stuck in a story that no longer serves you. You call yourself an introvert. But introversion isn’t the issue here. Avoidance is. You're avoiding them because you're afraid of not measuring up. That’s self-doubt disguised as personality. You feel inferior in social settings because others have seen more, done more. Sure. But here’s the truth: Nobody ever learned how to swim by standing on the shore and watching others talk about the ocean. You’ll learn by showing up as you are, not by waiting till you become "enough." Now to the workplace. You say you don’t push back because you don’t want to be disrespectful or argumentative.  Being assertive is not being disrespectful. And being silent is not being respectful. It’s being invisible. You are not helping your future self by avoiding temporary discomfort today. Here’s what I would do: - Pick one moment this week to say something you normally wouldn’t. Start small. But start. - Script your pushback: “I understand the urgency, but I’ll need until X to do this well.” Firm. Respectful. Clear. - Stop apologizing for not knowing enough. Nobody knows everything. You’re allowed to ask. You’re allowed to not have been everywhere. You’re allowed to learn in real time. This version of you - the quiet one, the one who makes herself smaller - is a story that needs to stop. Time to write a better one. Image via Colby Kultgen and Ben Meer 

When Mary Barra took over GM's HR department, she found a 10-page dress code policy. She replaced all 10 pages with just two words: "Dress appropriately." The HR team panicked. A senior director sent an angry email demanding more detailed rules. But Barra held firm. When the director called to complain that his team wore jeans to government meetings, she didn't cave. Instead, she told him: "Have a conversation with your team." Two weeks later, he called back excited. His team had solved it themselves...they'd keep dress pants in their lockers for important meetings. Here's what happened across GM: 1. Managers started making decisions instead of following rulebooks 2. Employee engagement improved as people felt trusted 3. Bureaucracy dropped as leaders focused on outcomes, not compliance Barra realized: "If they can't handle 'dress appropriately,' what other judgment decisions are they not making?" She built a culture where thinking mattered more than rule-following. Most companies write longer policies to avoid problems. Mary wrote shorter ones to create leaders.

In the U.S., you can grab coffee with a CEO in two weeks. In Europe, it might take two years to get that meeting. I ’ve spent years building relationships across both U.S. and European markets, and if there’s one thing I’ve learned, it’s this: networking looks completely different depending on where you are. The way people connect, build trust, and create opportunities is shaped by culture-and if you don’t adapt your approach, you’ll hit walls fast. So, if you're an executive expanding globally, a leader hiring across regions, or a professional trying to break into a new market-this post is for you. The U.S.: Fast, Open, and High-Volume Americans love to network. Connections are made quickly, introductions flow freely, and saying "let's grab coffee" isn’t just polite—it’s expected. - Cold outreach is normal—you can message a top executive on LinkedIn, and they just might say yes. - Speed matters. Business moves fast, so meetings, interviews, and hiring decisions happen quickly. But here’s the catch: Just because you had a great chat doesn’t mean you’ve built a deep relationship. Trust takes follow-ups, consistency, and results. I’ve seen European executives struggle with this—mistaking initial enthusiasm for long-term commitment. In the U.S., networking is about momentum—you have to keep showing up, adding value, and staying top of mind. In Europe, networking is a long game. If you don’t have an introduction, it’s much harder to get in the door. - Warm introductions matter. Cold outreach? Much tougher. Senior leaders prefer to meet through trusted referrals—someone who can vouch for you. - Fewer, deeper relationships. Once trust is built, it’s strong and lasting—but it takes time to get there. - Decisions take longer. Whether it’s hiring, partnerships, or leadership moves, things don’t happen overnight—expect a longer courtship period. I’ve seen U.S. executives enter the European market and get frustrated fast—wondering why it’s taking months (or years!) to break into leadership circles. But that’s how the market works. The key to winning in Europe? Patience, credibility, and long-term thinking. So, What Does This Mean for Global Leaders? If you’re an American executive expanding into Europe… 📌 Be patient. One meeting won’t seal the deal—you have to earn trust over time. 📌 Get introductions. A warm referral is worth more than 100 cold emails. 📌 Don’t push too hard. European business culture favors depth over speed—respect the process. If you’re a European leader entering the U.S. market… 📌 Don’t wait for permission—reach out. People expect direct outreach and initiative. 📌 Follow up fast. If you’re slow to respond, the opportunity moves on without you. 📌 Be ready to show value quickly. Americans won’t wait months to see if you’re a fit. Networking isn’t just about who you know—it’s about how you build relationships. #Networking #Leadership #ExecutiveSearch #CareerGrowth #GlobalBusiness #US #Europe

Just by being Black, the level of latitude you're given for behaviour – especially behaviour deemed "bad" – is often completely different. The consequences are harsher and the scrutiny is sharper. Take disciplinary matters, for example. Black employees are often judged more harshly for the same behaviours as their white counterparts. A Black professional might be labelled “difficult”, “angry”, “intimidating”, or “unprofessional” for expressing frustration in a meeting, while a white colleague might be excused as “passionate” or “assertive”. You know the type of comments – “Elizabeth is just expressing how she feels,” or “Johnny was just a bit hot under the collar.” The disparity isn’t just anecdotal – it’s backed up by research into workplace racial bias. Then there’s career progression. Black employees are frequently held to higher standards to earn the same recognition. Feedback like, “You need to prove yourself more” or “be more of a team player” is often levelled at those who have already delivered exceptional results. Meanwhile, others are promoted based on potential or likeability rather than consistent performance. Not sure if this is (or has) happened in your workplace? 1) Look at patterns in employee relations cases – Are Black employees disproportionately disciplined or receiving harsher feedback compared to their peers in similar roles? 2) Examine promotion criteria – Are Black employees expected to overperform just to be considered for opportunities, while others get ahead based on vague ideas of potential or even subpar performance? How do performance and potential ratings for Black employees compare with others? 3) Observe how behaviours are labelled – Is there a difference in the language used to describe similar actions? Are words like “angry” or “unapproachable” disproportionately applied to Black colleagues? For Black women, how are their traits described compared to non-Black women? For Black men, what “advice” is given under the guise of mentorship to ensure they aren’t perceived as “intimidating” or “scary” – particularly when they express frustration or anger? To address this, the first step is noticing the patterns (or not dismissing or acting defensively when it’s pointed out), the second is to question and avoid making assumptions that it is an “unfounded accusation” and the third? Well, that’s up to you. You can either take action or ignore it. I say that only because too many organisations are still struggling to get past the first step 🤷🏾♀️ 📹 Sterling K. Brown

Most CEOs make million-dollar decisions using the same process they use to pick lunch. And that's exactly why 70% of strategic initiatives fail. Here's what I've noticed after watching hundreds of leaders in action: The average founder attacks problems like a firefighter. See problem → Rush to solution → Wonder why it keeps happening. But the best CEOs? They're more like detectives. They know that the first solution is rarely the right solution. The obvious answer is usually incomplete. And moving fast without thinking costs more time than thinking first. I learned this the hard way. Years ago, our sales were tanking. My gut said "hire more salespeople." Seemed obvious. More people = more sales, right? Wrong. When I finally slowed down to really examine the problem, I discovered our pricing was confusing customers. Our best prospects were ghosting us after demos. The fix? A simple pricing calculator on our website. Cost: $500 and one afternoon. Result: 40% increase in close rate. The expensive hiring spree I almost launched? Would've made things worse. Here's what separates strategic thinkers from reactive leaders: 1/ They question before they answer. What's really broken here? What are we not seeing? 2/ They zoom out before they zoom in. How does this connect to everything else? What's the real impact? 3/ They explore before they execute. What are ALL our options? What haven't we tried? 4/ They test before they invest. Can we try this small first? What would prove this works? 5/ They align before they advance. Is everyone clear on the why? Do we all see the same target? The ironic part? This "slower" approach is actually faster. Because you solve the right problem. Once. Instead of the wrong problem. Over and over. Strategic thinking isn't about being smarter. It's about having a better process. One that turns your biggest challenges into your biggest advantages. What expensive mistake could better thinking have helped you avoid? P.S. Want a PDF of my Strategic Thinking Wheel? Get it free: https://lnkd.in/dBGUrp9q ♻️ Repost to help a CEO in your network. Follow Eric Partaker for more strategy insights. — 📢 Want to lead like a world-class CEO? Join my FREE TRAINING: "How to Work with Your Board to Accelerate Your Company’s Growth" Thu Jul 10th, 12 noon Eastern / 5pm UK time https://lnkd.in/dA8ywuY4 📌 The CEO Accelerator starts July 23rd. 20+ Founders & CEOs have already enrolled. Learn more and apply: https://lnkd.in/d3gW4JPH

🎣 “They didn’t even cc me.” This was how Yumi, a senior marketing director, found out her billion-dollar product had been repositioned, without her input. The project she had been leading for 18 months was suddenly reporting into someone else. She didn’t mess up. She wasn’t underperforming. She just wasn’t "there". Not at the executive offsite. Not at the Friday “golf and growth” circle. Not at the CEO’s birthday dinner her male peer casually got invited to. She was busy being excellent. They were busy being bonded. 🍷 When she asked her boss about the change, he was surprised: “You’re usually aligned with the bigger picture, so we assumed it’d be fine.” In Workplace politic-ish: Yumi was predictable. Available. Yet not powerful enough to be consulted. 🔍 What actually happened here? Women are told to build relationships. Men build alliances. Women maintain connections. Men maintain relevance in power circles. It’s not about how many people like you. It’s about how many people speak your name when you’re not in the room. And in most companies, the real decisions - about budget, headcount, succession, are made off-the-clock and off-the-record. 📌 So, how do you stop getting edited out of influence? Try these: 1. 𝗧𝗿𝗮𝗰𝗸 𝘁𝗵𝗲 𝗿𝗲𝗮𝗹 𝗽𝗼𝘄𝗲𝗿 𝗺𝗮𝗽.    Not the org chart. The whisper network / shadow organistion.    Who gets invited to early product reviews?    Who influences without title?    Start mapping that!     2. 𝗔𝘂𝗱𝗶𝘁 𝘆𝗼𝘂𝗿 𝗻𝗮𝗺𝗲-𝗱𝗿𝗼𝗽 𝗰𝗼𝘂𝗻𝘁.    If your name hasn’t been mentioned by 3 different people in senior leadership this month, you are invisible to power, even if you’re a top performer.     3. 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗲 𝗻𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴.    Skip the webinars and female empowerment panels.    Start showing up where strategy happens: QBRs, investor briefings, offsite planning, cross-functional war rooms.     4. 𝗖𝗿𝗲𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗼𝘄𝗻 𝗯𝗮𝗰𝗸𝗰𝗵𝗮𝗻𝗻𝗲𝗹.    Schedule recurring 1:1s with lateral stakeholders, not to “catch up,” but to co-build. Influence travels faster across than up.     5. 𝗕𝗲 𝘄𝗵𝗲𝗿𝗲 𝗮𝗯𝘀𝗲𝗻𝗰𝗲 𝗵𝘂𝗿𝘁𝘀.    If you vanished for 2 weeks and no one noticed, you’re not central enough to promote.     🧨 If any of this feels raw, it’s because it is. Brilliant women are being rewritten out of their own stories, not for lack of performance, but for lack of positioning. That’s why Uma, Grace and I created 👊 𝗙𝗿𝗼𝗺 𝗢𝘂𝘁𝘀𝗶𝗱𝗲𝗿 𝘁𝗼 𝗜𝗻𝘀𝗶𝗱𝗲𝗿: 𝗠𝗮𝘀𝘁𝗲𝗿 𝗪𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲 𝗣𝗼𝗹𝗶𝘁𝗶𝗰𝘀👊 A course for women who are done watching strategic mediocrity rise while they wait for recognition. It’s not about becoming someone else. It’s about learning the rules that were never designed for us, and playing like you intend to win. 🔗 Get it if you’re ready, link in comment. Or wait until they “assume you’d be aligned,” too.

You’re more influenced by the people around you than you think… far more. Social contagion, the process by which emotions, behaviors, and ideas spread through groups, isn’t something that happens only in tight-knit friendships. It happens in workplaces, classrooms, and even through the digital spaces we scroll through daily. Research shows that emotions like happiness and sadness ripple through social networks much like viruses (Rosenquist, Fowler, & Christakis, 2011). In professional settings, behaviors like rudeness or generosity can cascade across entire teams (Foulk et al., 2016). Among students, things like motivation and engagement are surprisingly contagious (Burgess, 2018). And the digital world isn’t exempt. A now-famous Facebook experiment found that users’ emotions could be influenced simply by adjusting the tone of the content they were exposed to (Kramer, Guillory, & Hancock, 2014), without their awareness (ethically questionable). The takeaway is that what surrounds you, both physically and digitally, shapes how you feel, think, and act. Even when you believe you’re making entirely independent decisions, the influence is already at work. So be really conscious of who you’re time with, and how they’re either ‘good’ for you, or not. And if they’re not, try to limit exposure for the sake of your energy, your beliefs, and your motivation. P.S. Would you say you’re aware of who’s really influencing you? Research: Rosenquist, J. N., Fowler, J. H., & Christakis, N. A. (2011). Social network determinants of depression. Molecular Psychiatry, 16, 273–281. Foulk, T. A., Woolum, A. H., & Erez, A. (2016). Catching rudeness is like catching a cold: The contagion effects of low-intensity negative behaviors. Journal of Applied Psych, 101(1), 50–67. Burgess, L. G., Riddell, P. M., Fancourt, A., & Murayama, K. (2018). The influence of social contagion within education: A motivational perspective. Mind, Brain, and Education, 12(4), 164-174. Kramer, A. D. I., Guillory, J. E., & Hancock, J. T. (2014). Experimental evidence of massive-scale emotional contagion through social networks. PNAS, 111(24), 8788–8790.