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Are you building the wrong Fin Procedure first?

1 month ago

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Improving Fin AI responses to vague queries
How do you improve your confirmed resolution rate?
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Rosa MNew Participant

Apps & Integrations

Handling Empty Datetime Variable in Custom Action to Prevent Failure

I’m using a Custom Action with some Datetime elements.Whenever I have empty element I send the response back to Intercom using something like this:"0000-00-00T00:00:00+04:00",When I test the Custom Action, the “Test response” brings back exactly this

Marie GouilliardNew Participant

Fin FAQs

Fixing chabot adoption by making them proactive

One of the main problems we’ve found with our Intercom chatbot is that it waits for the user to ask a question first - its reactive and passive. We all want to solve software adoption and bring each user to value instantly - we believe you can achie

Emma RutherfordConnector

Messenger

Carrying on a conversation across different brands/URLs

Hi, Presuming this is not possible but it doesn’t hurt to ask! We currently have 2 separate websites set up with the same messenger brand, same workflows etc. However, in the near future, we need to change the messenger brand on site A. Once this is

91

12 hours ago

A

AsyncQuery DevActive User

Analyze Fin

Anyone else feel like Fin's analytics are a black box?

We've been using Fin for about 6 months and genuinely love it — but the analytics drive me crazy.I can see our resolution rate is 71%. Great. But when my manager asks "why isn't it higher?" I have nothing. Which topics is Fin struggling with? Did tha

Brian MirNew Participant

Workflows & Automations

Data connector fields in workflows?

Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou

282

C

18 hours ago

Beth-AnnEmployee

Fin Tips from the Intercom Team

Use AI for content creation and optimization

You can use AI tools like Claude or ChatGPT to: Repurpose internal content: Quickly convert internal documents and product updates into customer-friendly Help Center articles. Review and rewrite: Rephrase content to match customer language.

Casey MaxwellConnector

Knowledge

Publish Preview View for Help Articles

It would be very helpful to be able to open a preview view of an article before pushing publish, just to be able to check formatting, spacing, etc.While I know the Intercom editor is set up to be WYSIWYG, it still is slightly different because you do

Victor LeiboviciNew Participant

Knowledge

How do you keep your FAQ and knowledge base accurate releases after releases?

It’s the second time I encounter the same pain-point at a company: keeping our help center’s articles accurate as our release cadence accelerates. Our doc is becaming outdated. We create new articles for new features, but we’re always lacking the res

RoyTop Expert ✨

Feature Request: ✨ AI-Powered Semantic Prioritization & Smart Sorting

Hi Intercom Team 👋🇬🇧, ℹ️ Feature Request: ✨ AI-Powered Semantic Prioritization & Smart Sorting 🤯 The Problem: Chronological BottlenecksCurrently, conversation sorting is limited to chronological or rigid SLA-based metrics (e.g., "Last activity" o

60

1 day ago

S

SnapeHeadNew Participant

Inbox

Need this View - Mentioned my name + ticket is open

Please make this possible.

Rosa MNew Participant

Apps & Integrations

Handling Empty Datetime Variable in Custom Action to Prevent Failure

I’m using a Custom Action with some Datetime elements.Whenever I have empty element I send the response back to Intercom using something like this:"0000-00-00T00:00:00+04:00",When I test the Custom Action, the “Test response” brings back exactly this

Emma RutherfordConnector

Messenger

Carrying on a conversation across different brands/URLs

Hi, Presuming this is not possible but it doesn’t hurt to ask! We currently have 2 separate websites set up with the same messenger brand, same workflows etc. However, in the near future, we need to change the messenger brand on site A. Once this is

91

12 hours ago

B

Brian MirNew Participant

Workflows & Automations

Data connector fields in workflows?

Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou

RoyTop Expert ✨

Feature Request: ✨ AI-Powered Semantic Prioritization & Smart Sorting

Hi Intercom Team 👋🇬🇧, ℹ️ Feature Request: ✨ AI-Powered Semantic Prioritization & Smart Sorting 🤯 The Problem: Chronological BottlenecksCurrently, conversation sorting is limited to chronological or rigid SLA-based metrics (e.g., "Last activity" o

60

1 day ago

S

SnapeHeadNew Participant

Inbox

Need this View - Mentioned my name + ticket is open

Please make this possible.

William PowellNew Participant

API & Webhooks

Send Message Without conversation being set to "Waiting on Customer" state

We are sending messages using Intercom’s REST API and after completing a task on our platform side, we would like to inform the customer that:“The team will get back to you on this. Our usual reply time is 1 day. You'll get replies here and to email@

Kiran RaoConnector

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Wing LauNew Participant

Train Fin

Make Fin’s greeting name bold for consistency

Please make the customer name in Fin’s greeting bold, so it matches the rest of the message formatting. Right now the greeting can show the name in plain text while other text is bold, which looks inconsistent. A screenshot of the current behavior is

Michael LeighNew Participant

Train Fin

Sync Banner content to Fin AI knowledge base

When a Banner is active in Intercom, teams should have the option to make its content available to Fin as a knowledge source. When the Banner is paused or deleted, that content should be automatically removed from Fin's knowledge base without any man

Bryan SchoenmakerNew Participant

Workflows & Automations

Capture feature requests & feedback with Intercom, any experience?

Using Intercom as a wishlist Our team is looking for a way to collect feature requests and feedback from our users. We have used third-party apps in the past, but we want to stray away from them for a number of reasons. My idea is to use Intercom for

10

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4 days ago

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