After migration i noticed some product images are blank

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Imagelastsplash (a11n)

    (@lastsplash)

    5 months, 3 weeks ago

    Hi @wordpresssites –

    Thanks for reaching out. Is the site that you are seeing this issue on WPSites.net? If not, can you post your site URL here so that we can have a look?

    It will also help if you can provide the URL of the shop page with the issue and a screenshot of the issue you are experiencing in the editor.

    Once we have that, we can investigate further.

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter ImageWP SITES

    (@wordpresssites)

    5 months, 3 weeks ago

    It relates to this Jetpack setting.

    Image

    When off, images are blank on the shop page and backend. When on, blank on backend only.

    Image
    Plugin Support Imagelastsplash (a11n)

    (@lastsplash)

    5 months, 3 weeks ago

    Hi @wordpresssites –

    Thanks for confirming the site in question.

    I can see the issue when Site Accelerator is disabled:

    SCR 20251029 pdwz

    However, as you mention, when the Site Accelerator is enabled, the images load:

    SCR 20251029 pewr

    I think it has something to do with how images are auto-resized using Site Accelerator vs how they display when Site Accelerator isn’t enabled. When it is disabled, a blank image is loading is being loaded on the page you shared. For example: https://wpsites.net/wp-content/uploads/2024/08/events-tickets-courses-1536×1025.png

    As a next step, please test with a default theme (Twenty Twenty Five) and only Jetpack and WooCommerce installed. That will help us rule out any conflicts with other code on the site.

    Plugin Contributor ImageStef (a11n)

    (@erania-pinnera)

    5 months, 2 weeks ago

    Hello @wordpresssites,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter ImageWP SITES

    (@wordpresssites)

    5 months, 2 weeks ago

    Thanks for the follow up. Still unresolved after plugin deactivation.

    When Accelerator is enabled, the images display on the frontend but never on the backend.

    Plugin Support ImageChatoxz (a11n)

    (@chatoxz)

    5 months, 2 weeks ago

    Hi there, I can see that you contacted us directly, and we have sent you a follow-up there. If you have any follow-ups, please answer that conversation so we can keep all the details in one place.

    Thanks.

    [internal reference z-10431489]

Viewing 6 replies - 1 through 6 (of 6 total)

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