Hello @fredawd ,
Thanks for reporting this. I’ve tested the attachment functionality on our end with version 1.10.3, and everything appears to be working as expected.
To help us investigate further, could you please share a bit more context?
When you mentioned “links to attachments inside tickets”, were you referring to:
- Actual ticket attachments?
or
- A link you added inside the ticket content?
If it’s a link inside the ticket, please let us know how you added it (e.g., manually pasted URL, uploaded file, etc.).
Additionally, are you using any caching or security plugins on your site?
This information will help us identify what might be causing the redirect in your setup.
Thank you!
Thread Starter
Fred
(@fredawd)
Hello Ahsan,
Thank you.
I am referring to attachments. With latest version it redirect to the wp-admin dashboard instead of (in my case) Google Drive. Returning to version 1.10.1 immediately solve the issue.
No cache/security plugin activated.
Hello @fredawd ,
Thank you for confirming you are using the Google Drive.
We have carefully reviewed the behavior you reported and were able to replicate it during our testing.
Issue Summary: When the Google Drive integration is enabled, files are uploaded to your Google Drive successfully. However, when attempting to view an attachment from within WordPress, it redirects to the WordPress admin page instead of opening the file.
We are aware of this issue and are actively working on a solution. We will keep you updated on the progress and notify you as soon as a fix is available.
Currently, you are requested to use the Default WordPress Storage.
Thank you
Hello again,
We’ve taken this matter seriously and have already released an update on November 21st. The issue has been resolved in that version. If you haven’t updated the plugin yet, please do so to apply the fix.
Thank you
Thread Starter
Fred
(@fredawd)
Hello Ashan,
I have seen the update with the fix. Thank you!
