Paint has always been a relationship-driven business. But the way customers discover, choose, and buy has completely changed. 🎨 On The CRM Show Season 2, Mr. Ram Mehrotra, Chief Business Officer – Decorative Sales at Kansai Nerolac Paints Ltd, speaks with Harshini Ravikumar about what it takes to keep evolving in a category he has spent decades understanding. 🖌️ They talk about balancing growth with profitability, what it really takes to sell premium products, the thinking behind Nerolac’s eco-friendly positioning, and how dealer relationships and tinting machines helped reshape the business. The conversation also moves into how paint marketing needs to change for a Gen Z customer who discovers colours on YouTube and through AI before ever entering a store — and which parts of the industry AI may eventually replace. 🖼️ 📽️ Watch the full episode now: https://zurl.co/1TCP2
Zoho CRM
IT Services and IT Consulting
Chennai, Tamil Nadu 50,987 followers
Helping businesses build lasting relationships and grow resiliently with contextual AI and thoughtful UI.
About us
A market leader for more than a decade, Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
- Website
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https://zurl.co/Z97wU
External link for Zoho CRM
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Chennai, Tamil Nadu
- Founded
- 2005
- Specialties
- omnichannel, AI for sales, marketing automation, sales process management, pipeline management, sales analytics, email integration, offline mobile app, customer relationship management, and customer experience
Updates
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We've introduced a bunch of exciting AI updates in Zoho CRM in September 2026. From adding Zia Agents in Workflow Rules to Native Customization Agents in Zoho Key Service, theres so much to help you boost your productivity. 🚀 📼 Learn more about #WhatsNewInZohoCRM here: https://zurl.co/r2DLD
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Marketplaces are messy by design. The customer wants the best deal. The seller wants margins. The platform wants to scale. And somehow, customer experience has to work across all three. 🤝 In this episode of The CRM Show, Mr Sandeep Singh Sachdeva , Head – Partnerships & Customer Experience at Snapdeal, speaks to Harshini Ravikumar about what it really takes to build trust in such a complex ecosystem. They get into Snapdeal’s evolution over the years, how owning P&L changes the way a CX leader thinks, where marketplaces lose customer trust, and whether customer expectations are moving faster than sustainable business models can keep up with.🪴 The conversation also turns to AI and how it could help monitor sellers, spot problems earlier and improve the entire marketplace ecosystem. 🛍️ 📽️ Watch the full episode here: https://zurl.co/D2yaX
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Zoho CRM reposted this
Don’t take our word for it. Take theirs! 💙 Our past attendees have spoken, and we heard every word. Now it’s your turn to see what the buzz is about. Join us at the Customer Experience Workshop in Manila, October 21-22 at Makati Diamond Residences. Two days of hands-on learning, real conversations, and a whole lot of good company. Last few seats available, so grab yours here: https://lnkd.in/gQrXUeCs #CXWorkshop2026 #CustomerExperience #ZohoCRMPlus #Manila #Philippines #ZohoAPAC #CX #GoZoho #CRM Zoho Philippines
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When the pandemic paused traditional sales activities, Valuemed Professional Products Ltd used the opportunity to rethink how it managed customer relationships and orders. ⚙️ By adopting Zoho CRM, the company empowered its sales team to create quotes, submit orders directly into its ERP system, and reduce administrative bottlenecks—resulting in faster order processing, improved productivity, and better customer service. 🌟 📽️ Watch the full video here: https://zurl.co/njEFy
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Zoho CRM reposted this
How do you serve 10,000+ customers without multiplying the complexity? Live Payments found the answer by building their foundation on Zoho One. ✨ By combining automated workflows in Zoho CRM with seamless customer support in Zoho Desk, they turned disconnected daily tasks into one cohesive engine. Hear from Gavriel B. as he shares what they built with Zoho and how tailored flexibility keeps their operations running smoothly. #CustomerSuccess #Zoho
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#ZohoCRMCustomerSpotlight : County of Huron's Economic Development team now has a complete record of every business it has ever served. Every funding application. Every advisory session. Every advocacy interaction. 🗃️ All of it is searchable, linked to the business it belongs to, and available to any team member, regardless of who originally managed the relationship. That is what a Municipal Experience looks like in practice. Under Zohos Municipal Experience framework, the county built the operational foundation to serve its businesses with consistency and continuity over the long term, turning year-end reporting into a real-time view and institutional memory into institutional infrastructure. 🏦 💻 Learn more here: https://zurl.co/tbz23
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Pending follow-ups haunting your to-do list? Get Zia Agents on it! 🤖 By deploying the Follow-up scheduler AI agent from Zia Agents Store, you can automate prospect follow-ups with a single click. ⚡ Get started now: https://zurl.co/g2tkz
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#ZohoCRMCustomerSpotlight Carrier Wheels Pvt. Ltd., a leading manufacturer of steel wheels, partnered with SynProSoft to streamline sales with Zoho CRM. ⚙️ 30% less time spent on manual data management and follow-ups, 20% higher sales productivity, and nearly 100% tracking of active opportunities. 📈 🛞 See how Carrier Wheels shaped CRM around the way they work: https://zurl.co/V1c7C
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It takes your reps multiple clicks, long waits, and app switching to escalate a deal blocker manually. 😮💨 They start by creating a record. Remembering whom to loop in. Opening Cliq. Making a group. Reinstating the context and repeating this for every escalation. In this Kiosk Studio Session, we bring that process down to 45 seconds. One flow creates the blocker record, spins up a group chat with the right people, and shares all the context, all done, without the rep ever leaving the CRM. 💻 👉 Read more here: https://zurl.co/1Qf36
