The right ticket, the right support rep, at the right time. Automate ticket assignments in Zoho Desk and keep support moving without manual intervention. Here's how!
Zoho Desk
IT Services and IT Consulting
Mathalamparai, Tenkasi 11,779 followers
Put customer service at the heart of your company with Zoho Desk—the context-aware customer service software.
About us
At the heart of every successful business lies its customers, and Zoho Desk is the driving force behind your customer's happiness. Today, 125,000+ businesses worldwide manage their customer support with Zoho Desk. With sought-after capabilities like AI agents and process automation, Zoho Desk can handle a large volume of requests across 10+ channels like email, live chat, social media, instant messaging, telephony, and more on a single platform. Born in the heart of rural India, Zoho Desk is crafted for the world. Join us in creating lasting customer experiences 💚
- Website
-
https://www.zoho.com/desk/
External link for Zoho Desk
- Industry
- IT Services and IT Consulting
- Company size
- 201-500 employees
- Headquarters
- Mathalamparai, Tenkasi
- Specialties
- customer support software , help desk software , Knowledge base software, self service portal, Help desk ticketing system, AI customer service software, and AI agents
Updates
-
Your reply might be ready. Your customer might not be 😴 Schedule support responses based on your customer’s time zone to ensure messages are delivered at the right time for better engagement. Learn more: https://zurl.co/nK1Jb
-
Why filter twice when you can save once and tap your way to the tickets that matter? Learn more about saved filter in Zoho Desk 👇 For iOS: https://zurl.co/85aH1 For Android: https://zurl.co/j2e1H #DeskTidBits
-
-
Meet the L1 Response AI Agent for Zoho Desk ✨ It resolves routine customer queries 24/7 and escalates complex issues to humans when needed. Try Zia agents here: https://agents.zoho.in/ Zia Agents
-
Same issue, different tickets? Resolve all of them at once! Learn more: https://zurl.co/UjZub #DeskTidbits
-
-
Support tickets come in from everywhere. How do you keep them organized, contextual, and moving in the right direction? In our upcoming Ask the Experts, we’re diving into the day-to-day of ticketing operations in Zoho Desk, from managing workloads to using automation and Zia AI for ticketing. Got a ticketing question? Bring it to our experts 👇 https://zurl.co/SPBwY
-
-
Support call done? 📞 Don’t let the details disappear. Send a clear call recap straight from the Zoho Desk ticket. Learn more 👇 For iOS users: https://zurl.co/3KVs2 For Android users: https://zurl.co/JM2oB #DeskTidbits
-
-
What makes Zoholics Events special? Getting to connect with the people who use Zoho Desk every day 💚 And this time, on our home turf: Zoho HQ in Chennai! At Zoholics India, we had one-on-ones with our users, talked about what’s new in Zoho Desk, and explored what the future of customer service looks like in the agentic era. Lots to learn, share, and take back with us. Thank you to everyone who joined us. See you next time! ✨
