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A wealth of experience within the communications industry.
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Peter Turnbull posted thisSo AXA think in four years it’s acceptable & within their T&C to increase my premium by 62.3% when I’ve made ZERO claims? Not one claim, not one penny I have cost them. Not even used their free GP service. Then they decide to close my complaint without my authorisation as they tried to call me (and I called them back but the person who I was given to contact was busy). The most impersonal, patronising & verging on bullying customer experience I’ve had.
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Peter Turnbull reposted thisPlease repost. Natalie Calvert ‘s issue is infuriating and must be addressed. It is also a symptom of deeper systemic issues that act against customers. LinkedIn is not the only firm that doesn’t prioritize delivering customer value ( ie reach - literally their value proposition) - it is a trend imo.Peter Turnbull reposted thisLinkedIn takes my money. They just don't believe Natalie Calvert exists. Let me explain. I married. I kept my professional name. Thirty+ years of work, reputation and relationships built under it. My website. My email. My domain. LinkedIn's invoice shows natalie@nataliecalvert.com. All Natalie Calvert. LinkedIn's verification system disagrees. Because my passport tells a different story - the way it does for millions of women who built careers under one name and married under another. LinkedIn's solution? Put both surnames on your profile - with one in brackets. Destroy your personal brand and identity. Or get a notarised affidavit. Around £100. A week to process. Then MAYBE. Neither option should exist. This is 2026. I have escalated this to several senior Linkedin executives. Same answer. No. The customer service? Mostly AI that doesn't answer the actual question. And honestly some of the worst I have ever experienced. I launched a new business, HuddleCX. Visibility was everything. Unverified accounts get less reach. Fewer impressions. Content that doesn't travel. It has honestly brought me to tears. This isn't a personal admin problem. Serena Williams. Sheryl Sandberg. Countless women operating under a professional name that doesn't match a passport. LinkedIn wasn't built with us in mind. That's a design flaw. Not an oversight. A flaw. So after nearly 6 months of emails etc I have had it. I'm getting the affidavit done. Jumping through every hoop. But I refuse to do it quietly. THE IRONY OF THIS POST REACHING VERY FEW PEOPLE IS NOT LOST ON ME. So here's my ask. If this resonates - please share it. Not for me. For every woman who has hit this wall and thought she was the only one. For every female professional who built a career under a name that doesn't match their passport and has no idea the algorithm is quietly working against them. And to the men in my network - this one's for you too. You probably had no idea this existed. Now you do. A share from you means more than you think. Maybe, just maybe we can make enough noise that LinkedIn finally has to listen. Has this happened to you? Or do you know someone it has? Or maybe you just didn't know this existed until now. If you've got this far - you already know what to do. Thank you. Sarah Austin Jessica May Carter Veronica Still Isobel Rogers Greg Reed Rachael Trickey Nicola Collister Trevor Butterworth Rob Dermott Derwyn Jones Dan Britton Andrew Cooke Miles Nolan Declan Curry Glenn Hurley Cheryl Black Madeleen Wienand Susan Caesar Megan Jones Allyson Stewart-Allen, BSc., MBA Monique Duchen Dr Nicola Millard Francesca Rea Ken Wienand CA(SA) CTP Janet Coyle CBE Sophie Metcalf, MA, MBA, Chartered FCIPD. Sophie Milliken MBE Alan Stott Adam Sherman Gary Goldsmith Ian Wright Jackie Chapman Natalie Beckerman Özge Tekalp Professor Paul Morrison Paul McWeeney Rory Sutherland Stacey Hill Emma Krygier Samantha Rutter-Bryant
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Peter Turnbull shared thisWent to The Ivy in Manchester last night. They f*cked things up. Wrong drinks, wrong main & then a 20 minute wait for the correct main. But do you know what we still tipped the guy 15%. Without asking they knocked 4 dirty martinis & the main off the bill without us asking. Yeah it didn’t all go well but the waiter was a lovely guy & to match it like me a Geordie too. Although at 1st I couldn’t tell but once I spoke it was unbelievable how his accent came back. At the end of the day we all make mistakes. Sometimes great service isn’t about everything going smoothly it’s how you adapt when things go wrong. ‘People buy people’ is a famous sales phrase & from the onset the guy built a great rapport. He was mortified too & I thought if all I have to worry about in life is the vodka martini was mixed the wrong way & my main course was a bit late then so what. I had a great catch up with my best mate too. Don’t sweat the small stuff. I’m lucky for what I have in life.
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Peter Turnbull shared thisI worked with Rebecca in BT Business. Fantastic auditor. An asset to any organisation.Peter Turnbull shared thisHi everyone! I’m seeking a new role and would appreciate your support. If you hear of any opportunities or just want to catch up, please send me a message or comment below. I’d love to reconnect. #OpenToWork About me & what I’m looking for: 💼 I’m looking for Internal Audit / Risk Management / Assurance roles in any industry type, I have 10+ years experience across public and private sectors. 🌎 I’m based just outside Worcester but am happy to travel for the right role, I'm also open to office based, hybrid or fully remote working opportunities.
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Peter Turnbull shared thisSo it’s 1 year today since I joined Openreach. Time does fly when you’re having fun. After 25 years in BT Group I made the move to Openreach. It’s been one of the most fulfilling & enjoyable years of my career. My key call outs & positives have been; • field visits, great to spend time with our fantastic engineers & learn so much doing so • the move to the Leeds office & for the 1st time in over 20 years being sat with a team I actually work with as well as my manager & stakeholders. The speed you can resolve & learn just by hearing conversations happening next to you. • the phenomenal roll out of FTTP with the support of GB Ops with both parts of Service Delivery being integral • how we operate in our more remote areas like the Highlands & Islands to the Isles of Scilly & the unique challenges they face Most importantly how Health & Safety is the centre of everything. The only downsides I can think of is the free Yorkshire tea in the Leeds office is too strong (prefer Ringtons being a Geordie), teaspoons in the kitchen are like hens teeth & the new team are too obsessed with sweet treats rather than crisps, cheese & nuts. Any regrets? Only that I’d not made the move sooner. Phoebe Darwell-Facer Samantha Aitken peter Stewart Surinder Khatter Rob Finney Carly Armstrong @emmagranger @samhowley @samualryan @adrianasep @aggiedesilva Natalie Thackray GradIRM Openreach
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Peter Turnbull shared thisDefinitely made me think!Peter Turnbull shared thisJoin my #RedCord mission - untie the knots as a simple sign of support for the disabled community and a first step to better understanding. If you don’t have a disability, there are many barriers you don’t see. I know because I can remember my life before I became disabled. Now I see those barriers every day - roadworks erected across dropped kerbs and doors too heavy to open being my current pet hates. They force me to seek help from strangers passing by - which is neither safe nor good for my sense of self-sufficiency. But the biggest frustration is perhaps the tied up red cord in accessible toilets. Often a lot of work has gone into the job. But it tells a fundamental story of misunderstanding and misplaced kindness. And so it makes me cross and sad in equal measure. The red cord is a lifeline - anyone who fails needs the cord to be in reach to pull for help. Such a simple thing. Scuppered if the red cord is out of reach. I have never used the red cord. I can still get up when I fall, but many cannot. When I talked about my experience in a Manchester hotel recently, one lady said she always unties the knot and teaches her children to do the same. What a powerful message about inclusion and respect for those with different needs. So, you can show support by one very simple action. If you ever see a red cord not hanging straight to the floor, please untie it. Post a picture. You’ll signal that you respect the needs of the disabled community, and may even save a life.
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Peter Turnbull shared thisThis is fantastic! Well done to all involved.Peter Turnbull shared thisNot the mascots I was expecting… 👀 Before the England v Wales match last night, 22 adults living with dementia walked out with the players as part of the FA’s partnership with Alzheimer’s Society. It genuinely caught me off guard. Each person symbolised what life can be like with dementia - a condition that touches so many lives, often quietly 😔 This moment gave visibility to those whose stories often go unseen, building awareness in a way words alone can’t. A special reminder of how sport’s influence can help shine a light where it’s needed most 👏🧡 (video cred: ITV)
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Peter Turnbull shared this
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Peter Turnbull shared thisWhat’s your view on ties? Do you think they are an integral part of office attire or outdated? Or on a wider subject, looking at how office wear has changed over the last 20 years do you think it’s become too relaxed, still too formal, just right or something else? Obviously the type of office or profession you work in can play an important factor too.
Peter Turnbull commented on a post
2d
I smoked 25 a day. Stopped 20 years ago using will power. Fast forward 20 years someone left a vape at my house. I had a try. I’m now hooked again. Even sleep with it under my pillow & when I wake up in middle of the night have it.
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Peter Turnbull liked thisNavigating Change, One Bullseye at a Time 🎯 Change is a constant in our industry, but leading a team through a period of transition requires more than just updated roadmaps—it requires human connection. At TalkTalk, we know that while the "what" and the "how" of our work might evolve, our people remain our greatest strength. We are a business built on connecting others, but this week was about connecting with each other. We took a moment to step away from the screens and lean into that by transforming our events space into the TalkTalk Tavern. Between the pizza, the darts, and a (very) high-stakes quiz, we saw our values in action through the power of simply being together: • We Care: Transition periods are intense. Taking a breath to decompress, laugh, and truly listen to one another is how we look after our collective wellbeing. 🍕 • We Challenge: Whether it was hitting a double-top or debating quiz answers, that competitive spirit reminded us that we thrive when we push—and support—each other. 🏹 • We Commit: The massive turnout proved our team is fully invested. We aren't just committed to the mission; we are committed to the people sitting across the table from us. 🤝 A quick status report from the "Landlord": The night was a roaring success. We're happy to report that the "bouncers" on the door had the easiest shift in history—nobody had to be shown the exit! However, the same can't be said for our supplies; we might need a total restock of the cellar after that performance. 🍻 The energy in the room was a powerful reminder: Change is easier when you’re moving through it together. When we strengthen the bonds between our people, we build a foundation that can handle any transformation. A huge thank you to everyone who made the night a success. It’s the people that make the culture, and our connection is what keeps us anchored as we head toward the next chapter. #TalkTalk #CompanyCulture #Leadership #ChangeManagement #WeCare #WeCommit #WeChallenge #LifeAtTalkTalk #TalkTalkTavern #Connection
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Peter Turnbull liked thisPeter Turnbull liked thisOn Saturday, I lost my vape… for about the 5th time. This time, instead of replacing it, I decided to call it,100% cold turkey. I’m now 5 days in: No nicotine. No vape. No cloud following me around. Do I feel better? Yes. My cough is starting to fade My chest feels less tight Sleep is improving (minus a separate back issue…) Overall, definitely heading in the right direction. But let’s be real about the downsides: My patience is… limited 😅 Cravings are still very much there I could easily fold if I let myself And I’m eating a lot more (especially anything sweet) That said, I know this is short-term pain for long-term gain. Next milestone: 30 days. Hoping by then it’s all upside. If you’ve quit before, what helped you get through the first few weeks? #QuitSmoking #ColdTurkey #NicotineFree #PersonalChallenge #SelfDiscipline
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Peter Turnbull liked thisGreat opportunity to work for the best (of course I may be biased) telco tech team in NI. Anyone interested drop Paul Convery, Brian Morrissey or myself a pm…Peter Turnbull liked thisJoin our growing NI Private Sector Business team at BT As we expand our business, we are looking to enhance our account management team with individuals who are committed to delivering innovative solutions and ensuring customer success. Our Commitment: We aim to create an environment where results are recognised and where team members are encouraged to advance their careers. We value those who are passionate about providing excellent client service and are motivated to achieve outstanding results in a supportive and rewarding atmosphere. Who We’re Looking For: We seek individuals with a strong focus on client satisfaction who are eager to advance their professional journey within a results-driven culture. If you are enthusiastic about contributing to customer success and pursuing personal growth in our expanding business, we invite you to consider joining our team. For more information and to apply, click on the link: https://lnkd.in/e9VvJSa3 #BT #BTBusiness #newroles
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Peter Turnbull liked thisPeter Turnbull liked thisHappy Vaisakhi to everyone celebrating 🪯 🌾✨ This Tuesday marked Vaisakhi (or Khalsa Sajna Divas) those who may not be familiar, Vaisakhi is one of the most important days in the Sikh calendar, coinciding with the harvest festival in Panjab. It marks the creation of the Khalsa in 1699 by Guru Gobind Singh Ji, a defining moment that shaped Sikh identity and values. Creating Sikhism as we know it today, bestowing us with the 5 K’s At its core, Vaisakhi represents courage, equality, selfless service (seva), and standing up for what is right, it’s also a time of community, reflection, and new beginnings. Across the world, Sikhs come together to celebrate, give thanks, and reconnect with these values , not just in faith, but in how we live our everyday lives. It is also seen celebrated through Nagar Kirtans, community processions filled with music, seva, and free food for all, reflecting the core Sikh values of equality and togetherness For me, it’s a reminder to stay grounded, keep learning, and continue striving to make a positive impact, especially during times of change and growth. From me and mine to you and yours. I wish you a very happy Vaisakhi 🪯♥️ #Vaisakhi #Sikh #Sikhism #Khalsa #Waheguru #Faith #Seva #DiversityAndInclusion #PersonalGrowth #Gratitude
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Peter Turnbull liked thisPeter Turnbull liked thisSome days you just feel inspired! We recently had the privilege of welcoming Sarah Walker, Chief Executive at Cisco UK & Ireland, into Oliver James. It’s safe to say the impact will last far beyond the day itself. Sarah joined us to create a series of leadership content sessions, centred around the idea of Listening First, a key topic in the OJ Charter. In a world where everyone is focused on being heard, her perspective was a powerful reminder that the best leaders start by truly understanding others. We also had the opportunity to ask Sarah some questions on topics that are relevant to all, as she shared honest, practical insights on: ✨ How to influence effectively in both sales and leadership ✨ The role mentorship has played in her career (and how to get it right!) ✨ The importance of intentional planning (and a simple diary tip) ✨ And how to stay motivated through the inevitable challenges of leadership It wasn’t theory, it was real, experience-led advice from someone operating at the very top of their field. For a team like ours, supporting and engaging talent every day, these conversations are invaluable. They shape not just how we work, but how we grow as individuals. A huge thank you again Sarah for your time, openness, and energy! #ListeningFirst #Leadership #Mentorship #LearningAndDevelopment
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Peter Turnbull liked thisPeter Turnbull liked thisToday marks a year since the Supreme Court ruled that woman and man under the Equality Act should be defined in terms of biological sex. I'll be honest, as someone who is fortunate enough to know and love trans people, it's been tough to see the real-world results unfold. The ruling has been used to justify the exclusion and active scapegoating of one of the most marginalised groups in our society. And it's been done, in a large part, in the name of women. NION Women - Not In Our Name - was formed in direct response. We started with an open letter. The message was simple: stop using women as cover for anti-trans rhetoric, the real causes of violence against women and girls are well documented - hint trans people are not the problem. One year on, we are just 100 signatures away from 100,000 women who agree. With your help - today is the day we pass that milestone - an incredible testament to the love and support that exists for this community. If you haven't already added your name - do it now. Link in the comments 👇 #NotInOurName #NIONWomen #transrightsarehumanrights #WomensRights
Experience & Education
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Openreach
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Volunteer Experience
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Volunteer
Educators Trust Outreach School - Goa, India
- 4 years 2 months
Children
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Education Liaison
University of Northumbria
- 1 year 7 months
Education
Working within the University's Education Liaison department delivering workshops, open days and conferences to promote university education to schools.
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Volunteer and child sponsor
Shishu Bhavan school
- Present 9 years 1 month
Children
Support and volunteer at a school in Goa, India for the children of predominatley tourist migrant workers.
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Justice of the Peace/Magistrate - Presiding Judge/Chair.
Ministry of Justice UK
- Present 19 years 6 months
Adult Court within Greater Manchester Area. Crown Court Appeals Panel. Youngest JP in 2006 in North East England and youngest Presiding Judge in North West England in 2009.
Languages
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Spanish
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