Content last updated 2026-01-05

Analytics reports

Documentation on Zendesk analytics reports

Seeing a list of reports

To see a list of reports, you would navigate to the reports library page.

Creating a report

To create a report:

  1. Navigate to the reports library page
  2. Click New report on the top-right of the page
  3. Select the dataset you wish to use
  4. Click Start report at the bottom-right of the page
  5. Fill out all information for the report (this will vary based off what you are making a report for)
  6. Click Save at the top-right of the page

Editing a report

To edit a report:

  1. Navigate to the reports library page
  2. Locate the report you wish to edit and click its name
  3. Make the changes you wish to make
  4. Click Save at the top-right of the page

Cloning a report

To clone a report:

  1. Navigate to the reports library page
  2. Locate the report you wish to edit and click the three vertical dots to the right of it
  3. Click Clone
  4. Enter the new name to use for the clone
  5. Select which dataset for the cloned report to use
  6. Click Clone at the bottom-right of the popup

Deleting a report

To delete a report:

  1. Navigate to the reports library page
  2. Locate the report you wish to delete and click the three vertical dots to the right of it
  3. Click Delete
  4. Click Yes, delete to confirm the deletion

Common issues and troubleshooting

This is a living section that will have items added to it as needed.

Last modified January 21, 2026: Revamp CustSuppOps handbook (7d49549f)